General Manager at The h.wood Group

ABOUT US:
The h.wood Group is a Los Angeles based lifestyle and hospitality company with establishments and events across the United States and Europe. We are committed to providing a warm, inviting, and uniquely lavish experience for our diverse clientele. Our company is built on integrity, creating the world’s best restaurants, nightlife, and events.

ROLE SUMMARY:
We are seeking a General Manager with extensive experience in fine dining and high-volume establishments. The General Manager provides comprehensive leadership to staff with emphasis on operations, food and service quality, people development, hospitality, cleanliness, and profitability. They will work closely with the Human Resource department to ensure adequate staffing, completion of all onboarding procedures, and reporting any onsite injuries. The ideal candidate will be energetic, well organized, flexible and enjoy working in a fast-paced setting.

RESPONSIBILITIES:

1. Respond to guest concerns, both written and verbal with the ability to creatively solve problems and develop robust solutions.
2. Ensure compliance with all local, state, and federal laws and regulations.
3. Control operational costs and monitor departmental budget.
4. Ensure proper and professional communication with Executives and Human Resources.
5. Ensure proper cash handling procedures are followed within company guidelines and standards.
6. Conduct meetings and training sessions to ensure effective workforce management and that service standards are implemented.
7. Manage staff performance including providing regular performance feedback and final termination recommendations when necessary.
8. Ensure that all staff injuries are reported at the time of injury.
9. Ensure all day-to-day operations are running smoothly and efficiently.
10. Oversee Assistant General Manager and Floor Manager to ensure venue efficiency and growth.
11. Assist with new candidate interviews and notify recruitment team of any open positions.
12. Other tasks as assigned.

1. Minimum of 5-7 years’ experience in a full-service, high-volume dining establishment.
2. Must have Manager Food Handlers Card and Responsible Beverage Service Training within 30 days of hire.
3. Demonstrated leadership skills, including coaching, directing, and motivating a team.
4. Must be able to manage multiple tasks in stressful environments.
5. Strong knowledge of front and back house operations.
6. Great decision making and organizational skills.
7. Upbeat and energetic attitude.
8. Responsible and trustworthy.
9. Must be able to stand during entire shift, often up to 8 hours with frequent bending, squatting, and lifting plates, boxes, and objects up to 30lbs.

1. Full-time, exempt position.
2. Flexible, routine-time off.
3. Health, dental, vision, and life insurance with company contribution offered the first of the month after 60 days of employment.