General Manager - Hyatt Hotels Corporation

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

In this role, the General Manager creates and maintains a very hands-on customer-driven hotel with a member-keeping vision that inspires the associates to do their best. The General Manager will oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.

The Hotel Lincoln-Chicago is situated in one of Chicago’s most desirable neighborhoods, Hotel Lincoln offers sweeping views over leafy Lincoln Park and the blue waters of Lake Michigan. This upscale boutique hotel also features award winning eateries to include the J. Parker rooftop bar where you can experience a 360-degree view over both the Chicago skyline as well as Lake Michigan and Lincoln Park below.

We are committed to providing you with:

• Highly competitive wages with a page range of $175k-195k
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

1. Perform administrative duties including: reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports. Communicate with the public, staff, corporate office and owners.
2. Supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team.
3. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.
4. Participate in community affairs and maintain positive public image for Crescent and hotel. Meet with potential and current clients and promote hotel.
5. Communicate both verbally and in writing to provide clear direction to staff.
6. Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers.
7. Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.
8. Appropriately handle associate issues in conjunction with Human Resources following Crescent policies.
9. Comply with attendance rules and be available to work on a regular basis.
10. Perform any other job-related duties as assigned.

Required Skills/Abilities:

• 2-3 years' experience as a full-service Hotel General Manager or Assistant General Manager.
• Previous Food and Beverage management experience.
• Availability to work nights and weekends as needed.
• Working knowledge of financial/accounting procedures is required.
• Ability to read, write and speak the English language fluently.
• Hyatt experience is a plus!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities