General Manager - Work Rocket

DeFoor Hospitality Group is seeking an experienced full-service General Manager to join their team at the Chattanooga Marriott Downtown, the largest hotel in Chattanooga, TN.

This is an opportunity to join a top-tier hospitality group. Enjoy the benefits of an engaged, hands-on leadership that prioritizes the team and product above profit.

Why Hospitality Professionals join the DeFoor Team:

• Largest Hotel in Town: The newly renovated Chattanooga Marriott Downtown has 343 rooms, 10,000 sq. feet of event space, a full-service restaurant and bar, and is the only hotel directly connected to the Chattanooga Convention Center.
• Leading Industry Pay: $150,000 base salary or more based on experience, With an Annual Bonus up to 25% based on hotel performance (typically discussed during phone interview)
• Involved Leadership: With a collaborative and entrepreneurial approach, company senior leadership is engaged and hands-on to ensure the success of everything you work on.
• Top- Tier Hotel Group: DeFoor hotels are highly respected in the industry and consistently score in the top 10% of guest scores for Marriotts in the world. One of the many reasons that Defoor Hospitality has never sold a hotel.
• Desirable Town: Known for its natural beauty, Chattanooga offers scenic views of the Tennessee River and the foothills of the Appalachian Mountains. Chattanooga is a city on the rise – residents enjoy the lower cost of living as well as the numerous activities the small city offers.
• Comprehensive Benefits: Comprehensive medical, dental, and vision plans, HRA and FSA accounts, PTO, employer paid Life and AD&D insurance, Employee Assistance Program and discounted YMCA membership.

Duties and Responsibilities:

• Manage daily hotel operations to deliver exceptional guest service
• Oversee staff, including hiring, training, and scheduling
• Implement revenue management strategies to optimize profitability
• Ensure compliance with health and safety regulations
• Handle guest inquiries, concerns, and complaints promptly and professionally
• Conduct night audits to reconcile daily transactions and prepare reports
• Develop and maintain positive relationships with guests to enhance their experience
• Lead the team in providing outstanding hospitality services
• Analyzing accounting and financial data.
• Researching and identifying growth opportunities.
• Generating reports and giving presentations.

About the Company:

DeFoor Hospitality Group is a family-owned hotel management company defined by their commitment to innovation and unparalleled guest experiences. With hotel properties in Vero Beach, Florida and downtown Chattanooga, Tennessee's vibrant West Village, they bring a personalized, tailored approach to their portfolio to exceed expectations at every opportunity—for their stakeholders, guests and employees.

DeFoor Hospitality Group promotes an entrepreneurial management style and brings a spirit of collaboration, cultural inclusiveness and high-touch service to every hotel they manage.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.