General Manager - Consulting By Frank Marino & Assoc, LLC

Position

Restaurant General Manager

Frank Marino and Associates has been hired by our client to find a General Manager for their restaurant in Boston.

Purpose of position

The General Manager will oversee all daily operations. The primary focuses of this role will be in-service leadership, cultivation of guest experiences, training and development of staff, and guidance of a management team. This role will actively contribute to the company's daily, weekly and quarterly, reflecting both financial and cultural goals, in coordination with their Director of Operations.

The GM is supported by active ownership, event sales and operations management, all working towards shared goals.

This position will be responsible for the restaurants financials to include cost of goods, labor cost, direct operating costs.

In order to thrive in this role you must:

Recognize that your success directly correlates with the ability to help others succeed and grow.

Lead and manage with empathy, humility, positivity, and tenacity.

Cultivate meaningful, professional relationships built on these principles and the tenets of leadership included below.

Seek to make their Boston location as busy as possible through building guest relationships, operations, leadership, creativity, and adaptability.

Be willing to make mistakes, learn from them and continually improve.

Daily Responsibilities:

Update all print and digital platforms to reflect current menu offerings

Program Toast, DoorDash accordingly

Review and adjust OpenTable in alignment with business volume

Make floor maps, adjust staffing thoughtfully

Execute private events, in the restaurant space

Order restaurant wares as needed based on breakage and business volume

Create memorable guest experiences

Contribute to nightly management log, used to continually refine operations and guest experience

Team Responsibilities:

Learn and understand all elements of the company’s service model

Commit to continue learning across food, beverage and service

Interview, hire and onboard new service employees

Develop opportunities for employees to grow in both guest relations, skill set and position

Observe HR best practices in all elements of employee interaction related to hiring, training, development and employee exits

Guest Responsibilities:

Cultivate guest experiences, both in the restaurant and off-premise, that are reflective of the company's values, hospitality and product offerings

Dedicate time and energy to the front door, prioritizing the guest’s first impression

Contribute to digital presence by responding to guest reviews across multiple platforms

Support marketing initiatives, both spontaneous and strategic, that enhance guest acquisition and sales growth

Business Responsibilities:

Lead beer, wine, cocktail and coffee programs from an operational perspective, working with management on ordering, inventory and cost of goods

Support all company business directions, including catering, takeout, delivery, private events & neighborhood development

Regularly connect with management team on business performance metrics, both weekly and through a monthly P&L review

Benefits:

Health Insurance; 100% coverage at the PPO level (individual)

For Family Coverage (unlimited subscribers) the equivalent amount is covered

Vision, Dental Insurance Offered, with employee responsible for the costs

401K, with company match at 1 year that vests on your 4th year anniversary date ? Eligible to enroll at the completion of 90 days of employment

$270 per month travel stipend ($3,240 gross annually)

Compensation and Annual Bonus Potential:

$90,000-$97,500 Annual Base Salary Range

Potential of up to10% of Base Salary ($10,000 gross annually, prorated by start date) available after 90 days.

Metrics for bonuses are based on the restaurant's goals for Income before Depreciation set in the annual budget and will be reviewed during onboarding