General Manager - Behind the Design

We’re looking for a GM and People Operations pro for a standout Boston fabrication company in the window treatment niche focused on quality, collaboration, and exemplary customer service. If you’re looking to add efficiency to a business and oversee a team of excellent project managers in a creative niche, this one’s for you!

Schedule: 8-5pm, M-F onsite at our South Boston workroom.

Compensation: Offer range of $75-90, experience dependent.

Benefits:

• 10 days PTO, accrual based in year 1.
• 5 sick days/year.
• 10 paid holidays/year.
• Parking or public transportation reimbursement.
• Retirement Savings available through employer.
• Roth 401k coming in 2025: available after 90 days.

A Day in the Life in 4 Parts:

• People Management: Act as a people manager of project managers. Oversee schedule of work and approve time off requests from staff. Answer staff’s questions on a daily onsite basis.
• Account Management: Act as a high level account manager with manufacturers. Become the face of the business for partners and end users.
• Process and Time Management: Assist with scheduling on behalf of ownership and oversee fabrication schedules. Act as a manager of each project manager’s projects at a high level, gaining oversight through use of Airtable and ensuring all projects meet tight timeline expectations. Enforce process, innovating for efficiency where needed.
• Facilities/Business Management: Provide safety support, facilities management or utility management. Maintain a presence on the workroom floor to observe and increase efficiency. Review and initiate payroll and account payments.

Additional Goals and Responsibilities:

• Provide reviews, onboarding and training, managing time tracking, oversee project delivery timeline, job costing and time tracking analysis, setup tech, managing office inventory.
• Manage productivity and provide feedback to teams, with an eye on process improvement and future innovations.
• Improve lead times and clean install rate.

Qualified Applicants Have:

• A thirst for efficiency and a go-to, figure-it-out factor.
• A natural gift for leadership, including the soft skills that need to accompany an assertive problem solving mindset.
• Agility with Airtable and Quickbooks and a desire to add other tech and tooling innovations for efficiency and boosts in people operations.
• Experience in people operations, facilities management, and HR.
• Experience in project management.

Ideal Candidates Have:

• Experience in fabrication or the window treatment niche.
• Are former project managers and/or people managers in the interior design space.

Interested and qualified? We can’t wait to talk more! Start a conversation with us by applying today.

Behind the Design and its affiliates are equal opportunity employers.