General Manager, Bike Town Bike Share - Shift Transit

We are looking for a General Manager for our Portland Bike Share and Scooter Share Operations.

As the main client contact and strategic leader of the entire business unit, the General Manager of Portland will focus on ensuring complete adherence to contract terms as well as an exceptional client experience. 

Leading our high-performing teams - Field Operations Associates, Mechanics, Station Technicians, and Warehouse Associates - the General Manager will play a pivotal role in delivering our mission, while simultaneously executing Asset Maintenance, In-field Service Delivery, Battery swapping, Rebalancing, Footprint Expansion, Asset Retrofitting, and Asset Refurbishment.

• Leadership: Lead and mentor a team of operations professionals fostering a culture of collaboration, excellence, and continuous improvement, while simultaneously driving accountability. Own staffing plans and recruiting process for all seasons and special projects.
• Operational Excellence: Streamline and optimize processes to deliver increased ridership and drive operational efficiencies. 
• Unionized Labour Management: Develop and maintain positive relations with union representatives, ensuring a harmonious working environment and successful labor negotiations.
• Change Management: Drive organizational change initiatives, fostering innovation.
• Client Management: Lead client relations as well as manage client requests to ensure timely resolution of all operational escalations.
• Quality Control: Implement and maintain rigorous quality control standards to meet customer expectations and to ensure Health and safety regulations.
• KPI Compliance: Ensure compliance with all Client/SHIFT Transit Operational KPIs

P&L Management: Own and manage the business unit’s P&L

About Shift Transit

Shift Transit is a leading mobility operations company, overseeing 30,000 mobility assets daily, including scooters, bikes, carsharing vehicles and microtransit/paratransit vans. Shift manages all facets of bike share programs including launch planning, asset assembly and deployment, day-to-day maintenance, rebalancing, marketing, sales, and customer service.

Shift Transit is an equal opportunity employer, committed to fostering a positive and progressive culture with a workforce that is representative of the population it serves.

Requirements

• Lead and Develop others: Proven experience in leading large-scale operations and developing high-performing teams, showing tangible results. 
• Prioritize and Execute: Ability to identify priorities and execute critical tasks under strict and ever-changing deadlines set by the client and SHIFT Transit leadership.
• Analyze and Problem-solve: Experience managing large-scale projects, taking front-line insights, and crafting solutions to improve operations.
• Set the Culture: A “Let’s go” attitude through personal example; drive team inspiration by creating a profoundly positive and supportive culture.
• Be technology proficient: Strong understanding of IT solutions and app-based services to enhance operational processes.

• Be a strong communicator: A clear and concise communicator both upward and downward.

Additional Information

• This is an on-site job opportunity, which may require working irregular hours to achieve the business needs.
• All personnel may be required to perform duties outside of their normal responsibilities and regular working hours to accomplish company key performance indicators.

Benefits

• Competitive Pay
• Comprehensive medical, dental, and vision plans
• Life, accidental death, and long-term disability insurance
• Paid time off and sick time
• Free annual bike share membership
• Opportunities for growth