General Manager - The NOW
Bethesda, MD 20814
About the Job
The NOW Massage offers a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy.
We focus on delivering a spa experience but eliminate the exclusivity and cost of a traditional day spa. We say show up for yourself so you can better support others. Our commitment to quality services starts with hiring the best Managers, Massage Therapists, and Experience Guides.
The NOW, where all the elements are aligned with nature and form the ultimate zen space, is the ideal environment for healers and empaths. Our culture is one of positivity, respect, and teamwork that supports your growth and career in a relaxing, nurturing environment.
Brand Truths
LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE THAT
CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.
Why NOW
- Competitive compensation + generous commissions
- Health benefits including vision & dental
- 401K plan with matching contributions
- Paid time-off
- Career growth opportunities
- Aesthetically inspiring work environment
- Team member discounts
- A positive, empathetic, and supportive team and company
- Employee Assistance Program offering free counseling, legal & financial consultation, work-life assistance, and crisis intervention services for all our team members and their household family members
- An environment where diversity is celebrated
Job Summary:
The General Manager is responsible for the leadership and mentoring of the Experience Guide, Massage Therapy, and Management teams while overseeing seamless operations of the business.
Foster a culture that embraces The NOW brand truths – LIVE IN THE NOW, KINDNESS IS MAGIC, CARE FOR THOSE THAT CARE FOR OTHERS, AUTHENTICITY ALWAYS
Responsibilities:
- Maintain meaningful, positive relationships with your team and guests.
- Recruit, interview and hire team members.
- Train and champion team members growth through feedback and acknowledgment.
- Works side by side with your team leading by exemplary example.
- Resolve guest issues and employee relations in a manner reflective of brand truths.
- Adhere to budget and financial goals.
- Document and deliver performance management as needed.
- Develop goals and guide team members in goal achievement.
- Manage inventory.
- Ensure compliance with health & safety standards, and massage therapy laws.
- Perform basic accounting duties, such as recording daily cash flow.
- Monitor and prepare payroll in coordination with accounting department.
- Build and maintain team schedules to maximize productivity and efficiency.
- Collaborate with Leadership Team to ensure best practices and foster innovation.
Requirements:
- Experienced in operating a fast-paced, high-volume environment.
- Ability to be efficient and detail-oriented with strong skills in day-to-day operations.
- Possess enthusiasm, empathy, and top tier guest service skills for both internal and external guests.
- Proven track record in sales and building a recurring guest base with a sense of community.
- Excellent communication, listening, and computer skills.
- Must be a team leader and enjoy mentoring people.
Reviews:
- “LOVE LOVE LOVE THE ENERGY!! So many growth opportunities! So much flexibility! Love the benefits! I feel so blessed to be around what I can call, my new family!”
- "Love the team that I work with, love all the locations that we have now and the fact that we are growing[...] Growth in the company is amazing and our corporate office has all the team in their thoughts. Benefits are amazing and always growing and learning!”
- “Wonderful and supportive coworkers. Company offers great benefits for management. The boutique has great energy, talented massage therapists, an exceptional front desk team.”
- “Everyone is treated with respect. There is always a very supportive environment [...]The culture revolves around positivity and catching people doing extraordinary things. They honestly think about us.”
- “We are encouraged to be proactive and use our voice & collaborate to implement change. The team is extremely talented and open to sharing their knowledge to elevate the team as a whole. The environment itself reminds me to take deep breaths and be present!”
- “I found The NOW to be a great work experience. The culture is authentic and caring. They truly embrace diversity and inclusion…”
The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today’s fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast and several locations on the horizon, The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States.