General Manager - Aviation Lounge with Hospitality background at Resiliency LLC

The successful candidate will:

1. Oversee daily food operations, ensuring the delivery of a high-quality product in line with Virgin Atlantic’s premium standards, including a full à la carte dining experience.
2. Achieve both company and client financial targets and goals, contributing to the ongoing success of client Live! and Virgin Atlantic.
3. Develop and maintain strong client and customer relationships to ensure brand alignment with Virgin Atlantic’s service philosophy.
4. Motivate, coach, mentor, and develop frontline (hourly) staff, embodying the spirit of Virgin Atlantic’s customer-focused culture.
5. Ensure client standards are met, including compliance with company food and physical safety programs.

Is this opportunity right for you? We are looking for candidates who:

1. Have a proven track record demonstrating strong leadership skills, with the ability to work collaboratively at all levels of the organization, maintaining Virgin Atlantic’s premium customer service ethos.
2. Are able to manage multiple priorities, exhibit professional communication skills, and share a passion for delivering top-tier customer service.
3. Exhibit flexibility to take on additional responsibilities as needed to support Virgin Atlantic’s brand and the evolving demands of elite travel.
4. Have experience with automated food inventory, ordering, production, and management systems, as well as menu graphics programs.
5. Must be able to pass a TSA background check and obtain an LAX Airport Badge.

UNIT DESCRIPTION

Client is seeking an inclusive leader to join our new Airport Lounge—someone who excels in engaging with team members, guests, and our client. Must have a work history demonstrating strong engagement leadership skills, as well as previous General Management experience, and have a passion for a high-level guest experience. The ideal candidate will have a Hospitality background.

As a GM you will be responsible for all aspects of the following (included but not limited to) Operational Budgets and high-quality client and stakeholder communications:

1. Responsible for day-to-day operations.
2. Holding yourself and others accountable for quality assurance inspections, all regulatory & safety compliance, staff training, payroll, scheduling & guest satisfaction.
3. Establishing and maintaining a positive Client relationship and highly impactful employee engagement standard will facilitate excellent outcomes.
4. Control and ensure company and client financial targets and goals are achieved.
5. Ensure the highest possible standards of food handling and preparation are achieved.
6. Ensure compliance with California's Hour & Wage, rules & regulations.
7. Are able to develop trust and build strong client relationships while maintaining the expectations of the client.
8. Must be able to pass a TSA background check and obtain LAX Airport Badge.

Position Summary

Responsible for general management of an account/unit providing one or more core services (Core Services of: Lounge Operations and may include any of: Complementary Food and Bar, Food for Sale, Appearance Care, Credential Desk, Purchasing and Concierge Services. Senior-most person assigned to a one client account.

Basic Qualifications & Requirements

1. Basic Education Requirement - Bachelor’s Degree or equivalent experience
2. Basic Management Experience - 5 years
3. Basic Functional Experience - 5 years

MUST HAVE

1. Bachelor’s Degree or equivalent experience.
2. 5 years of Management experience.
3. 5 years of functional experience.
4. Extensive experience in food, beverage, and culinary services.
5. Experience managing food and beverage outlets at a high-end hotel, private club, or other upscale hospitality venue.
6. Experience with automated food inventory, ordering, production, and management systems, as well as menu graphics programs.
7. Must be able to pass a TSA background check and obtain an LAX Airport Badge.