General Manager - Bozzuto

Primary Responsibilities:

As a General Manager (GM), your primary responsibilities include:

• Leading by example and being a role model for the standards and behaviors consistent with the core values and culture of Bozzuto.
• Inspiring the team to effectively execute sales, marketing, and operational activities that achieve budgeted occupancy and customer retention goals.
• Managing the financial performance of the property in accordance with the established budget.
• Effectively coaching all team members to understand how they contribute to the big picture.
• Creating and delivering timely and accurate financial and operational performance reports to clients and ownership groups that clearly explain operational effectiveness, trends, and variances.
• Cultivating and maintaining strong, loyal relationships with all constituents—owners, residents, employees, and vendors.
• Being an expert on the competitive marketplace and effectively coaching the team to proficiency in differentiating the community and Bozzuto from competition.
• Partnering with consumer marketing to implement marketing strategies that position the community as a destination for people seeking engaged and enriched living experiences.
• Creating an operating environment that assures consistent guest satisfaction and yields outstanding customer satisfaction ratings and community reviews.
• Working weekends when prospective residents are out looking for their new home—one weekend per month with two days off during the week.
• Inspiring the professional growth and development of all team members by encouraging knowledge sharing and collaboration.
• Supporting participation in training and educational opportunities.

You Create Value by:

• Building a motivating environment that encourages your team to give their very best.
• Coaching in the moment and providing team members with opportunities to develop their skills while simultaneously developing your own.
• Proactively managing the performance of all team members through performance reviews, regular constructive feedback, and development/growth plans.
• Connecting with people by engaging in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home.
• Taking responsibility for customers’ problems, making sure they’re solved and treating them like you would your best friend.
• You play an active role in making certain the community is impeccable.
• You roll up your sleeves and assist team members—no job is “below your pay grade.”

What You Bring to Us:

• A College Degree.
• 5+ years of experience in the property management, hospitality, or retail industries.
• A track record of success building, developing, and retaining high-performing teams.
• A track record of building and maintaining strong relationships with clients, investors, ownership groups, and vendors.
• Experience managing a budget and/or P&L.
• Proficiency with industry software (YARDI), apps, and computer programs.
• Strong financial skills with a basic knowledge of generally accepted accounting principles (GAAP).
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.

This position is eligible for additional bonus opportunities.