General Manager, Airport Operations San Diego, California, United States - Tbwa Chiat/Day Inc

Metropolis develops advanced computer vision and machine learning technology that makes mobile commerce remarkable. Our platform is already deployed in hundreds of mobility facilities and industries with billions in opportunity. We’re building the digital pipes through which the future of mobile commerce will move.

The role

This role will be primarily responsible for overseeing the operations in assigned portfolio as well as developing and closing new business opportunities.

Responsibilities

• Directs, manages, and coordinates the activities of location staff and contract personnel to ensure proper facility operation.
• Prepares annual operating budget and ensures that the facility(s) is operating within budget parameters and takes appropriate remedial action on negative variance.
• Prepares and manages the operations plan (logistics, staffing, and controls) for the location.
• Ensures that proper revenue control discipline, risk management procedures, security and customer service protocols are understood and being followed by all employees.
• Evaluates staff performance, serves disciplinary notices and handles first-step grievances.
• Serves as primary liaison with the client and maintains a close relationship with key airport personnel as well as support personnel in CSO/NSO.
• Monitors client and customer satisfaction with services.
• Ensures the facility(s) is safe and secure and that proper location maintenance and housekeeping is performed as required.
• Plans and leads regular meetings with client to report on finances, operations and on-going projects/strategies.
• Coordinates and manages routine maintenance projects as well as special projects related to facility improvements.
• Supervises the work of sub-contractors to ensure that work is done properly and per the contract.
• Coordinates facility openings/closings and service offering launches and determines operating plan requirements necessary to accommodate successful execution of business plan.
• Interacts with customers as needed to answer questions, investigate resolve complaints/violations and to improve customer satisfaction levels.
• Monitors and reviews audit results to maintain security vigilance over possible employee theft and/or inefficiencies.
• Monitors and reviews all accidents and damage claims to establish remedial plans or programs to prevent the occurrence or reoccurrence of similar claims.
• Reviews and approves location expenses.
• Participates in the development of regional financial and operational goals and is responsible for meeting determined goals.
• Leads the customer acquisition initiatives at the airport by providing digital marketing strategies and staying abreast of technological solutions that improve the customer experience and/or the efficiency of airport operations.
• Develops and maintains a comprehensive understanding of competitive (off-airport) markets and of competitors’ strategies within the assigned region.

Requirements

Work Experience: At least 5 years of Airport Parking Experience, preferably with a strong background in shuttle and valet operations. Previous oversight of multiple direct reports and a large employee staff is also required.

Required Education: Bachelor’s Degree

Computer Skills: Strong computer skills are required with proficiency in Word, Excel and PowerPoint. Prior experience working with parking access and revenue control systems is a strong plus.

Accounting/Finance Knowledge: General understanding of financial statements, accounting & budgeting skills required.

Key Skills/Attributes: Must have strong leadership skills and the ability to delegate work effectively. Excellent follow-up, verbal and written communication skills are a must in a fast-paced multi-site environment. You will be expected to interact constructively with employees, management, clients, and vendors, evaluate situations, set priorities and respond to issues in a timely manner. You must be able to handle a variety of tasks and manage them to established deadlines. This position also requires strong attention to detail.

Driver License: Must possess a valid state-issued driver’s license with a current address and acceptable driving record.

Security Clearance: Must be able to obtain and maintain an Airport issued (FBI clearance) badge.

Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, climb and balance. The employee is also required to use arms and hands to reach and handle, or feel objects, tools, or controls. The employee must occasionally lift and/or move up to 50 pounds.

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $155,000.00 to $175,000.00 annually. The actual base pay offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base pay is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative commission plan and more.

Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.