General Manager - California Payroll Group

Agoura Hills, CA 91301

About the Job

Agoura Hills Car Wash and Lavaggio Detail Center is looking for an energetic, knowledgeable General Manager to join a growing team. The General Manager is responsible for the operations and administration of both sites. Including site upkeep, guest service, membership inquiries and training a positive team.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

Manage Supervisors to ensure all systems and procedures are being followed.
Develop, manage, and assign tasks appropriately to ensure the site is clean, organized, and well-kept based on Company standards.
Maintain a professional and supportive image among subordinates.
Implement non-discriminatory related management skills while training, counseling, and motivating employees.
Engage in routine weekly and monthly meetings.
Develop positive and professional relationships with all suppliers.
Promote excellent service and resolve customer complaints in a timely, professional manner.
Promote and ensure a safe, positive public image within the neighboring community.
Train all employees ensuring that customer service, site image and marketing execution meet Company standards.
Train all employees on safety procedures and promote safety awareness.
Develop ways and means to ensure that all employees receive proper communication in a timely manner.
Ensure paperwork is completed and sent to applicable departments, including but not limited to employment and personnel paperwork.
Perform administrative work, such as sales reporting, membership enrollment, injury reports, time keeping records, and answer emails.
Organize and maintain all site files and manuals.
Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Inspect facility and equipment for safety, cleanliness, and proper working order.
Contacts maintenance for repair when needed.
Assists new applicants with application process.
Performs all duties with minimal supervision.
Attends job-related meetings (may be required to work irregular hours)

Job Qualifications:

Experience: Combination of experience of car wash and guest service industry required.

Knowledge:

Maintain the highest level of guest service.
Ability to adapt to an ever-changing high-volume car wash.
Have the ability to take initiative when problems arise.
Flexibility to adapt in a variety of situations.
Have attention to detail
Ability to work varied hours/days as business dictates (Including Fridays & Saturdays)
Demonstrate ability to improve team performance through motivation, training and setting clear expectations.

Leadership Skills:

Written and Verbal communication skills in English.
Ability to multitask and have excellent organizational skills is essential
Must be able to lead, support, and contribute to team goals

Language Skills:

Ability to communicate in English, both orally and in writing, clearly communicating operational concerns with Management, co-workers, and guests.

Source : California Payroll Group