General Manager - 800 Rooms & Expanding Private Hotel & Conference Center! - Deloitte Hotel & Conference Center

At Pyramid Global Hospitality (also known as Benchmark Hospitality), people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.  

Deloitte Hotel & Conference Center

• High-end private hotel and conference center called Deloitte University. Closed to the public.
• Currently 800 hotel rooms - all single occupancy, no suites.  Expanding to 1400 rooms in October 2025!
• Three restaurants including a Starbucks.
• 105,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms.
• Fitness Center, jogging trails and sports fields.
• All professional clientele. No weddings, holiday parties, school groups, or other social-type events.
• Located in Westlake, Texas - near Keller, Southlake, and Roanoke.
• For more information about our property, check our website: BenchmarkHotelDFW.com

Benefits & Perks

• Awesome Employee Focused Culture with many Employee Events!
• Eligible for Holiday pay starting immediately. 10 Paid Holidays per year.
• Up to 14 Vacation & Sick days per year. - We are closed most holidays.
• Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Employee Cafe.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!

The General Manager will take full P&L and operational responsibility for all aspects of the property. They will lead the Leadership Committee (Exec Team) and staff to produce exceptional service levels and personalized hospitality, exceeding established operational/service standards. As the liaison to the owners, the General Manager will ensure alignment with the vision and goals set forth by the owners, direct programs pertinent to increasing service quality and personalization, and meet budget targets while ensuring that Benchmark/Pyramid resources are fully utilized to achieve the property objectives.

Read about our upcoming expansion in the Dallas Morning News - Click here!

Responsibilities

• Oversee and lead the Leadership Committee in all aspects of the hotel, F&B and events operation, employee management, facility maintenance and cost controls for the property.
• Ensure the fulfill and exceed the expectations of the management agreement with the owners of the property by meeting all service level agreements, goals and vision of Deloitte University.
• Oversee the implementation of the Benchmark, Pyramid Luxury and lifestyle culture within the property by embracing the Values, Vision and Purpose of Pyramid.
• Act as the liaison between the ownership group, the hotel operations, and the Pyramid corporate team.
• Analyze financial and other performance measures and translate them into actional improvement and sustainability measures that align with the owner’s vision. Propose changes in systems and services offered throughout the operation to improve guest satisfaction and service.
• Develop rapport with key Deloitte stakeholders and partners/principals to ensure open and consistent communication.
• Direct the control of costs and expenses in all areas. Obtain information necessary for proper analysis of costs and evaluate this information with other team members.
• Direct the overall activities of the management employee team so that quality food, beverage, lodging, conference services, member services, recreation, and other services of the property are provided.
• Ensure overall employee engagement is at a high level through ensuring successful recruiting, training and development, events and activities, internal communication, competitive pay and outstanding benefits. Lead the People First culture by empowering our employees to Be The Difference.
• Assist with providing leadership development for all managers and succession planning for the future of our leadership team.
• Participate in employee meetings such as All Hands, department meetings, Engagement Feedback sessions, pre-shifts and more.
• Make recommendations and lead the team in new and ongoing environmental and sustainability efforts in the operation of the property.
• Ensure the facility is well maintained at a high level within the property maintenance and housekeeping teams. Ensuring PM programs are up to date and successful.
• Work with Leadership Committee on yearly budgets for operations, labor, supplies, FFE and capital improvement recommendations. Maintain forecast based on yearly budget.
• Coordinate with the owner’s Security Director to ensure that all environmental safety and health requirements are met.

Qualifications

• Bachelor’s degree preferred.
• Ten years of progressive experience as a General Manager or executive in a hospitality environment.
• Significant industry experience with private and/or corporate facility preferred.
• Strong computer skills. Proficient in Microsoft Outlook and Excel.  Microsoft Teams, Word, PowerPoint, and OneNote experience desirable.
• Proven Leader with a consistent record of solid performance and results achievement for owners.

Job Category: CareersInHotel & CareersInManagement