General Manager 5 - Environmental Services / Custodial - Sodexo

Unit Description

Lead a team where engagement, productivity and innovation are born.           

Sodexo is seeking a Director of Environmental Services for Erlanger Medical in Chattanooga, TN overseeing a team of 125. Prior Environmental Services/housekeeping experience is required, must be results driven, understand employee engagement, and be committed to a winning culture. The successful candidate will have experience with EPIC, bed tracking, patient satisfaction, and possess strong computer skills. The ability to be bilingual in Spanish would assist in managing this workforce.

Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. 

The successful candidate will:

• need to have strong leadership and employee engagement acumen;
• be responsible for driving client and patient satisfaction scores;
• provide a clean and safe environment for patients, visitors and staff
• lead teams and departmental projects and initiatives;
• support a diverse and inclusive workforce.

Is this opportunity right for you? We are looking for candidates who:

• have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system;
• have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;
• possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
• can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
• have experience effectively managing projects within agreed upon timelines;
• are results and safety driven;
• have in-depth knowledge of housekeeping systems and procedures;
• have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
• have 5 years previous custodial / housekeeping or similar management experience., in a hospital or hotel; healthcare experience preferred but not required.

Benefits:

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you?

At Sodexo, we offer Environmental Service/Housekeeping positions in Health Care and Senior Living locations across the United States. Continue your search for ES/Housekeeping jobs.

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements

Basic Education Requirement - Bachelor's Degree or equivalent experienceBasic Management Experience - 5 yearsBasic Functional Experience - 5 years of work experience in housekeeping or custodial servicesSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.