General Manager 2 - Apria
KNOXVILLE, TN
About the Job
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
+ Medical, dental, and vision insurance, available on first working day
+ 401(k), eligibility after 30 days of employment
+ Employee stock purchase plan
+ Tuition reimbursement
+ Development opportunities to grow your career with a global company
JOB SUMMARY
The General Manager (GM) is responsible for supporting sales efforts and will visit with HVT-high value customers and administration and efficient daily operation of the branch office, including operations, supporting sales through service levels, service, and safety in accordance with Apria’s objectives. This role has full P&L responsibility for their profit centers, including both revenue and operating income. In addition, the GM will communicate Apria values, strategies, and objectives, while assigning accountabilities, planning, monitoring, and appraising job results.
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Full P&L responsibility for profit center(s) including both revenue and operating income.
+ Collaborates with senior management to develop, review, update and implement business strategic planning, including sales and financial performance.
+ Responsible for executing sales strategy and growth initiatives by personally building and maintaining relationships with key customers, helping sales team develop impactful territory plans and strategies, and assisting the sales staff to achieve results.
+ Responsible for achieving key focus product starts budget and for cash collections.
+ Utilizes technology and tools to their fullest capabilities in order to support and drive sales growth through exceptional service levels and optimize performance at the branch.
+ Monitors staffing levels, expenditures, asset equipment utilization and inventory levels to ensure maximum profit margins.
+ Ensures the effective operation and management of all functional areas of the branch such as customer service, collections, clinical, distribution, and supporting sales.
+ Responsible for partnering with Managed Care counterpart to understand provider networks and grow market share.
+ Monitors key performance indicators and is responsible for implementing corrective measures.
+ Ensures operational procedures comply with federal, state, local and Joint Commission requirements.
+ Responsible for providing a safe and healthful work environment and preventing injuries by leading and implementing the Safety & Risk Management program for the branch.
+ Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
+ Responsible for hiring, coaching, developing, and performance management of subordinate staff.
+ Responsible for retention of sales and branch personnel through on-boarding, coaching, mentoring, and development.
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
+ Four year college degree or equivalent experience required.
+ At least 5 years related experience is required.
+ Must reside within an area of primary responsibility.
Certificates, Licenses, Registrations or Professional Designations
+ N/A
SKILLS, KNOWLEDGE AND ABILITIES
+ Effective mentoring of subordinate staff
+ Must possess a keen ability to motivate and manage others with a positive mental outlook and forward thinking
+ Financial management (budgeting)
+ Strong problem solving skills
+ Time management skills
+ Change management skills
+ Behavioral interviewing
+ Ability to adjust quickly to business requirements
+ Sales strategy execution
+ Financial/business acumen
+ Strategic vision
+ Results driven
+ Ability to communicate effectively in person, on the phone and electronically
Computer Skills
+ CRM proficiency
+ Proficient in Microsoft Office Suite
Language Skills
+ English (reading, writing, verbal)
Mathematical Skills
+ College level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
PREFERRED QUALIFICATIONS
Certificates, Licenses, Registrations or Professional Designations
+ Licensed Respiratory Therapist
Computer Skills
+ Salesforce
Language Skills
+ Bi-lingual (reading, writing ,verbal)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Requires constant sitting with occasional standing and walking
+ Requires the use of hands to write, use computers, and manipulate papers is constantly required
+ Constant talking and hearing
+ Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus
+ Must occasionally lift and/or move up to 10 pounds
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Travel up to 10% of the time
The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#LI-ND2
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.
Life at O&M
When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
+ Medical, dental, and vision insurance, available on first working day
+ 401(k), eligibility after 30 days of employment
+ Employee stock purchase plan
+ Tuition reimbursement
+ Development opportunities to grow your career with a global company
JOB SUMMARY
The General Manager (GM) is responsible for supporting sales efforts and will visit with HVT-high value customers and administration and efficient daily operation of the branch office, including operations, supporting sales through service levels, service, and safety in accordance with Apria’s objectives. This role has full P&L responsibility for their profit centers, including both revenue and operating income. In addition, the GM will communicate Apria values, strategies, and objectives, while assigning accountabilities, planning, monitoring, and appraising job results.
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Full P&L responsibility for profit center(s) including both revenue and operating income.
+ Collaborates with senior management to develop, review, update and implement business strategic planning, including sales and financial performance.
+ Responsible for executing sales strategy and growth initiatives by personally building and maintaining relationships with key customers, helping sales team develop impactful territory plans and strategies, and assisting the sales staff to achieve results.
+ Responsible for achieving key focus product starts budget and for cash collections.
+ Utilizes technology and tools to their fullest capabilities in order to support and drive sales growth through exceptional service levels and optimize performance at the branch.
+ Monitors staffing levels, expenditures, asset equipment utilization and inventory levels to ensure maximum profit margins.
+ Ensures the effective operation and management of all functional areas of the branch such as customer service, collections, clinical, distribution, and supporting sales.
+ Responsible for partnering with Managed Care counterpart to understand provider networks and grow market share.
+ Monitors key performance indicators and is responsible for implementing corrective measures.
+ Ensures operational procedures comply with federal, state, local and Joint Commission requirements.
+ Responsible for providing a safe and healthful work environment and preventing injuries by leading and implementing the Safety & Risk Management program for the branch.
+ Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
+ Responsible for hiring, coaching, developing, and performance management of subordinate staff.
+ Responsible for retention of sales and branch personnel through on-boarding, coaching, mentoring, and development.
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
+ Four year college degree or equivalent experience required.
+ At least 5 years related experience is required.
+ Must reside within an area of primary responsibility.
Certificates, Licenses, Registrations or Professional Designations
+ N/A
SKILLS, KNOWLEDGE AND ABILITIES
+ Effective mentoring of subordinate staff
+ Must possess a keen ability to motivate and manage others with a positive mental outlook and forward thinking
+ Financial management (budgeting)
+ Strong problem solving skills
+ Time management skills
+ Change management skills
+ Behavioral interviewing
+ Ability to adjust quickly to business requirements
+ Sales strategy execution
+ Financial/business acumen
+ Strategic vision
+ Results driven
+ Ability to communicate effectively in person, on the phone and electronically
Computer Skills
+ CRM proficiency
+ Proficient in Microsoft Office Suite
Language Skills
+ English (reading, writing, verbal)
Mathematical Skills
+ College level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
PREFERRED QUALIFICATIONS
Certificates, Licenses, Registrations or Professional Designations
+ Licensed Respiratory Therapist
Computer Skills
+ Salesforce
Language Skills
+ Bi-lingual (reading, writing ,verbal)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Requires constant sitting with occasional standing and walking
+ Requires the use of hands to write, use computers, and manipulate papers is constantly required
+ Constant talking and hearing
+ Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus
+ Must occasionally lift and/or move up to 10 pounds
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Travel up to 10% of the time
The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#LI-ND2
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.
Life at O&M
When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.
Source : Apria