General Investment Operations Analyst - Digital Assets at Fidelity Investments

Job Description:

The Role

Fidelity Digital Assets is an exciting new business unit focused on bringing industry-leading digital asset custody and trading services to institutional clients. The Analyst in Custody Operations is responsible for day-to-day operational activities including maintaining accurate books & records, settling with counterparties, reviewing transactions for approval, reconciling various systems, and building subject matter expertise in digital assets.

To be effective, you will work closely with your teammates on the Custody Operations team and peer teams and business partners to ensure understanding of client custody and operational needs as well as drive overall satisfaction. With your knowledge and commitment, you will become a collaborative and resourceful member of the Fidelity Digital Assets team, sharing best practices and driving successful results.

Working Hours:Staff will work 4 days per week.  Standard day shifts are 8AM – 7PM EST and Night Shifts are 130PM – 1230AM EST.  Due to Crypto trading hours and client commitments, we have regular needs to cover evenings, weekends, and holidays.

The Expertise and Skills You Have

• Proven ability to complete a set of complex daily tasks, preferably in middle or back-office operational role(s) with strong attention to detail and efficient, accurate processing
• Proven experience analyzing operational workflows and writing policies and procedures
• Understanding of money movement, reconciliation and settlement concepts
• Ability to recognize process inefficiency and recommend improvement opportunity
• Passion and curiosity for digital asset technologies (we can guide the specifics; we can’t teach passion and curiosity!)

The Value you deliver

• Provide daily operational support, including settlement, reconciliation, transaction review, triaging issues and reporting
• Demonstrate effective verbal and written communication skills
• Participate in, and provide valuable input into, conversations with business partners including Product, Risk, Compliance, Exchange Operations, Customer Support, etc. to support ongoing client needs and drive process improvement
• Bring operational expertise in trading, asset movement to the business
• Your experience in prior roles with detailed, task oriented operational support managing day to day work and building for the future
• Your excellent interpersonal, verbal, and written communication skills
• Your ability to work well on teams and in fast-paced, cross-collaborative environments
• Your ability to think analytically and deliver solutions to complex challenges
• Your ability to think ahead, anticipate questions, plan for contingencies, and find alternative solutions
• Your success in navigating and thriving in a dynamic, growing new business
• Providing exceptional service to all of our clients by processing their requests in an accurate and timely manner
• Driving high satisfaction, quality, and efficiency for both the client and Fidelity
• Delivering superior results quickly and efficiently, utilizing effective time management skills
• Driving innovation through curiosity and comprehensive understanding of business processes and challenges
• Working with internal and external business partners to ensure proper policies and procedures are written
• Proactively identify areas of risk mitigation and work with the Operations team to address

Interviews will begin the week of January 6th

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.