General Clerk III (Service Dispatcher - Maximo) - The Tatitlek Corporation

The General Clerk III uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals or procedures. The General Clerk III works closely with facility operations and maintenance (O&M) personnel (Chief Engineer and Leads) in the execution, tracking and documentation related to facility service calls, preventive maintenance (PM) and other related work.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receive, review, log, and dispatch Maximo service calls to O&M personnel.
• Review service call documentation received from O&M personnel and complete/close out all service calls within Maximo.
• Generate Maximo PM schedules/tasks for required facility equipment maintenance.
• Print and distribute PM tickets (schedules/tasks) to O&M personnel.
• Review PM documentation received from O&M personnel and complete/close out all PM tickets within Maximo.
• Generate reports on both service calls and PM tickets for weekly meetings with O&M personnel and the Program Management Office management.
• Assist Site Administrator with reports, deliverables, and special projects as needed
• Perform other duties as assigned.

QUALIFICATIONS – EXPERIENCE EDUCATION AND CERTIFICATIONS
REQUIRED:

• High School diploma or equivalent.
• A minimum of two (2) years administrative experience with some knowledge of facility O&M work. Customer service experience in a call center environment preferred.
• Knowledge of automated data systems and automated data system input required. Preferred experience with Maximo.
• Ability to possess an active Federal Government Secret security clearance.
• Department of State security clearance preferred.
• Possess a valid driver’s license.
• Proficient skill level with Microsoft Office applications (Excel, Word, PowerPoint) and
  Adobe Acrobat.

SKILLS, KNOWLEDGE AND ABILITIES:

• Excellent oral and written communication skills, with a strong focus on quality and attention to detail.
• Strong customer service skills, able to build rapport, have a warm demeanor over the phone, and confidently convey information.
• Able to adjust quickly to changing priorities and conditions.
• Ability to interact positively with customers, peers and management.
• Flexible and adaptable to changing situations or requirements.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential functions may require maintaining physical condition necessary for frequently bending, stooping, sitting, walking or standing for prolonged period of time; most of time is spent sitting in a comfortable position with the opportunity to move about. Occasionally, there may be a need to move or life moderately light items up to 35 pounds. Near visual acuity to review written documentation; ability to hear and understand speech at normal room levels and on the telephone; manual dexterity to operate a telephone and keyboard; lift horizontally and vertically.

WORK ENVIRONMENT:

Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The noise level in the work environment is usually moderate.

SUPERVISORY RESPONSIBILTIES:

None

ADDITIONAL QUALIFYING FACTORS:

As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results.

The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment. We support and obey laws that prohibit discrimination everywhere we do business.