General Aviation Claims Specialist III - American International Group

At AIG, we are reimagining the way we help customers to manage risk. Join us as a General Aviation Claims Specialist III to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims Stewardship

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

This role manages North America Aerospace General Aviation claims, serving as a complex claims adjuster in collaboration with NA Aerospace Claims leadership to deliver a consistent, efficient and customer centric NA Aerospace claim proposition.

Key Responsibilities:

• Provide strong technical complex Aerospace claim management aimed at ensuring the best possible loss outcomes through Total Cost of Claim management and initiatives
• Proactive complex NA Aerospace Claim adjustment ensuring proper posting of reserves and payments within granted authority and referring over authority claim decisions to appropriate Senior Claim leadership
• Ensure prescriptive and cost effective management of assigned vendors on complex claims handled
• Responsible to communicate, update and maintain compliance with established AIG Claims & Litigation guidelines, ensure appropriate and timely engagement with AIG Legal department and participate in cross-functional litigated claim file roundtables
• Responsible for timely and accurate reporting of individually handled significant NA Aerospace claims to NA Aerospace Claim leadership
• Establish and maintain strong relationships with NA Regional Aerospace underwriting colleagues and other relevant stakeholders
• Develop and maintain relationships with appropriate NA Aerospace customers & brokers
• Maintain superior Aerospace claim handling skills by participating in technical training, keeping current with industry custom & practice
• Responsible to identify and report NA Aerospace claim trends, lessons learned & risk management opportunities and to share with the NA Aerospace Claim management as / when identified
• Support NA Aerospace Claims leadership on all assigned projects and initiatives
• Ensure compliance with all appropriate governmental regulatory and AIG Corporate & NA Aerospace claims governance guidelines

Reports to:

• NA Aerospace General Aviation Claim leader

Leadership Skills:

• Proven leadership and personnel management skills
• Aerospace or related claim management experience
• Demonstrated ability to manage a broad range of stakeholders
• Highly collaborative approach across functions and geographies

Technical Skills and Expertise:

• Strong technical Aerospace claim capability to handle General Aviation claims
• Demonstrate an established & proven reputation in Aerospace Insurance claim handling
• Ability to manage / minimize the total cost of complex Aerospace claims in indemnity & expense

Ready to take your career to the next level?  We would love to hear from you.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

AIG AEROSPACE ADJUSTMENT SERVICES INC