General Administration - Fleet Liaison Fleet Liaison at Axelon Services Corporation
Sandy Springs, GA
About the Job
Fleet Liaison
Sandy Springs, GA (Hybrid)
12 Months
Rate: $23.00/hr.
40 hours per week; hybrid (3-4 days in office) for first few months until fully trained, then fully remote.
Staggered schedules need to work 8-4, 9-5 or 11-7 schedule
End of the month, there will be overtime and will need to be able to stay until 8pm to field phone calls. Very rarely work weekends/holidays but may be needed occasionally.
Job Responsibilities:
Respond to dealer, customer and regional phone calls, emails and faxes via Fleet Operations 800 phone number, Fleet Operations email box and faxes received.
Handle or redirect calls to appropriate Fleet personnel. Log calls into Communications Database.
Validate and issue Corporate Account Numbers (CANs) to new Fleet accounts
Validate and issue Executive Allowance Bonus (EAB) control numbers to customers
Validate and issue Fleet Employee Program (FEP) control numbers to customers
Provide customers with replacement EAB or FEP Incentive Forms as needed
Assist with department projects
Experience:
1-3 years professional experience. Automotive industry experience highly preferred.
Some customer relations experience is required.
Proficient in Microsoft Outlook, Microsoft Word, Microsoft PowerPoint and Microsoft Excel
Attributes:
Self-Starter Proactive
Customer-Focused
Works well with minimal supervision
Works well with others
Reliable / Dependable
Process improvement oriented
Follows through
Possesses a sense of urgency
Manager Notes: MUST have call center experience, professional, superb communication skills, automotive is ideal, detail-oriented, courteous, can t get frazzled easily, not too laid back but handles pressure and high volume well somewhat flexible staggered schedules need to work 8-4, 9-5 or 11-7 schedule. End of the month, there will be overtime and will need to be able to stay until 8pm to field phone calls. Very rarely work weekends/holidays but may be needed occasionally.
Positions make up mini call center. These three people have an 800 line and are the face of the dealers. Issue/Assign control numbers which allow qualified customers to participate in fleet program to receive discounts. New center will run simultaneously with original center through August to ensure seamless transition.
Call volume increases toward the end of the month. Can be stressful at times due to volume and quick turnaround time. Individuals MUST have previous call-center experience. Will also look at new college (4-year degree) grads without experience who are trying to get their foot in the door at Client.
Sandy Springs, GA (Hybrid)
12 Months
Rate: $23.00/hr.
40 hours per week; hybrid (3-4 days in office) for first few months until fully trained, then fully remote.
Staggered schedules need to work 8-4, 9-5 or 11-7 schedule
End of the month, there will be overtime and will need to be able to stay until 8pm to field phone calls. Very rarely work weekends/holidays but may be needed occasionally.
Job Responsibilities:
Respond to dealer, customer and regional phone calls, emails and faxes via Fleet Operations 800 phone number, Fleet Operations email box and faxes received.
Handle or redirect calls to appropriate Fleet personnel. Log calls into Communications Database.
Validate and issue Corporate Account Numbers (CANs) to new Fleet accounts
Validate and issue Executive Allowance Bonus (EAB) control numbers to customers
Validate and issue Fleet Employee Program (FEP) control numbers to customers
Provide customers with replacement EAB or FEP Incentive Forms as needed
Assist with department projects
Experience:
1-3 years professional experience. Automotive industry experience highly preferred.
Some customer relations experience is required.
Proficient in Microsoft Outlook, Microsoft Word, Microsoft PowerPoint and Microsoft Excel
Attributes:
Self-Starter Proactive
Customer-Focused
Works well with minimal supervision
Works well with others
Reliable / Dependable
Process improvement oriented
Follows through
Possesses a sense of urgency
Manager Notes: MUST have call center experience, professional, superb communication skills, automotive is ideal, detail-oriented, courteous, can t get frazzled easily, not too laid back but handles pressure and high volume well somewhat flexible staggered schedules need to work 8-4, 9-5 or 11-7 schedule. End of the month, there will be overtime and will need to be able to stay until 8pm to field phone calls. Very rarely work weekends/holidays but may be needed occasionally.
Positions make up mini call center. These three people have an 800 line and are the face of the dealers. Issue/Assign control numbers which allow qualified customers to participate in fleet program to receive discounts. New center will run simultaneously with original center through August to ensure seamless transition.
Call volume increases toward the end of the month. Can be stressful at times due to volume and quick turnaround time. Individuals MUST have previous call-center experience. Will also look at new college (4-year degree) grads without experience who are trying to get their foot in the door at Client.