Gear Advisor - Guitar Center
Indianapolis, IN 46278
About the Job
Responsibilities will include, but will not be limited to the following:
* Manage all aspects of customer accounts.
* Perform Outbound calling and other revenue generating activities to increase existing revenue and develop new revenue
* Manage your book of business accounting for key KPIs including but not limited to net sales, margin %, call counts, and warranty coverage sales
* Grow your customer database and build revenue
* Offer exceptional service taking advantage of all sales avenues to achieve and exceed goals.
* Understand and articulate the advantages of our company over the competition.
* Additional duties as assigned
* High School Diploma or GED required.
* 2 years of relevant work experience
* Proficient with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
* Proficient with standard business applications such as the internet and email
* Ability to successfully attain Level IV Product Certification in all product categories within allotted time scheduled.
* Ability to operate a computer and type 30 WPM.
Why join the Gear Advisor Team?
* HUGE employee discounts on music gear and Guitar Center products
* An amazing culture!
* Work from home
* Paid remote training
* Join our music community!
* Frequent Employee events, games, parties, and all around fun in the workplace!
* A robust, comprehensive benefits program including Gig Leave, to accommodate a musician's tour schedule
* Performance based incentive program
About Guitar Center
Guitar Center is the largest multi-channel musical instrument retailer in the world! Our company and our Associates embody the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to craft lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.
Responsibilities will include, but will not be limited to the following:
* Manage all aspects of customer accounts.
* Perform Outbound calling and other revenue generating activities to increase existing revenue and develop new revenue
* Manage your book of business accounting for key KPIs including but not limited to net sales, margin %, call counts, and warranty coverage sales
* Grow your customer database and build revenue
* Offer exceptional service taking advantage of all sales avenues to achieve and exceed goals.
* Understand and articulate the advantages of our company over the competition.
* Additional duties as assigned
* High School Diploma or GED required.
* 2 years of relevant work experience
* Proficient with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
* Proficient with standard business applications such as the internet and email
* Ability to successfully attain Level IV Product Certification in all product categories within allotted time scheduled.
* Ability to operate a computer and type 30 WPM.
Why join the Gear Advisor Team?
* HUGE employee discounts on music gear and Guitar Center products
* An amazing culture!
* Work from home
* Paid remote training
* Join our music community!
* Frequent Employee events, games, parties, and all around fun in the workplace!
* A robust, comprehensive benefits program including Gig Leave, to accommodate a musician's tour schedule
* Performance based incentive program
About Guitar Center
Guitar Center is the largest multi-channel musical instrument retailer in the world! Our company and our Associates embody the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to craft lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled