GCP Support Analyst at Izeal, Inc

iZeal, Inc. is currently seeking a GCP Support Analyst for our client's requirements. The salary depends on experience.

Position: GCP Support Analyst
Location: Mt Laurel, NJ.

Job Requirements:

• Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives.
• Level 2 support of Client business line Cloud Infrastructure including PaaS/IaaS/Containers across all production and test environments.
• Manage non-standard/complex P1, P2 (Major Incidents), P3, and P4 incidents and service requests.
• Ensure customer service satisfaction and enable continuous improvements.
• Oversee higher complexity operational and preventive maintenance tasks.
• Manage complex remedial and unscheduled urgent changes.

Required Skills:

• 5+ years of experience in information technology supporting Google Cloud projects.
• Strong to Expert knowledge of supporting Google Cloud Platform including GKE workloads.
• Knowledge of OS technologies (Windows, RedHat Linux).
• Familiar with CI/CD tools such as GitHub, Jenkins, etc.
• DevOps and Agile understanding.
• Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
• Knowledge of scripting languages and tools such as Python, JavaScript, PowerShell, Bash.
• Must have a solid understanding of Incident, Change, and Problem Management methodologies as well as solid experience in a large, high-performance production environment.

Educational Qualification: Minimum Bachelor's in Computer Science & Engineering or Equivalent Degree.