Gas Distribution Dispatcher I or II - Dominion Energy Services Inc.

Gas Distribution Dispatcher I or II

Date: Apr 20, 2024

Location: GASTONIA, NC, US, 28056

Company: Dominion Energy

At Dominion Energy we love our jobs. That’s right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered “yes,” then read on!

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.

At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.

This position does not offer relocation assistance.

Job Summary

Dispatcher I - Gas Distribution

This is the entry level position in the Dispatcher progression. The Dispatcher I is responsible for coordinating the assignment of work to ensure that Company and customer generated work orders, including emergency orders involving reports of gas leaks, odors of gas, damaged gas lines, fires, explosions, etc. are dispatched to appropriate field employees in a timely and accurate manner to meet Company, as well as state utility commission and federal requirements.

Additional Responsibilities Include:

Responds to and processes emergency requests and orders

Receives and relays messages between customers, field personnel and internal departments

Prepares and maintains daily work load distribution

Dispatches service orders by priority, date, and time wanted

Processes and maintains accurate reports and logs

Maintains accurate on-call personnel files

Answers emergency calls, creates emergency orders, and dispatches emergency work to field personnel

Manages notifications of escalated incidents to management and operations personnel.

Work with field supervisors for assigned area to monitor scheduled work, make work assignments, assess and schedule field employee overtime, and reassigns work as necessary to balance the workload and complete all scheduled work

Perform other duties as requested or assigned.

Dispatcher II - Gas Distribution

This is the second level position in the Dispatcher progression. Distinguished from Dispatcher I, with added responsibility of monitoring productivity of field employees, and participating in the training of new dispatchers. The incumbent is responsible for coordinating the assignment of work to ensure that Company and customer generated work orders, including emergency orders involving reports of gas leaks, odors of gas, damaged gas lines, fires, explosions, etc., are dispatched to appropriate field employees in a timely and accurate manner to meet Company, as well as state utility commission and federal requirements. The Dispatcher II utilizes available technology solutions to their fullest potential to assign work to maximize efficiencies and enhance productivity of field employees.

Additional Responsibilities Include:

Provide centralized dispatching functions supporting company service centers using computerized dispatching and customer information systems, telephone, and radio equipment

Respond to and process emergency requests and orders

Receive and relay messages among customers, field personnel and internal departments

Maintain and distribute daily workload

Dispatch service orders by priority, date and time wanted

Process and maintain accurate reports and logs

Maintain accurate on-call personnel files

Cross-train with other dispatch teams

Answers emergency calls, creates emergency orders, and dispatches emergency work to field personnel

Manages notifications of escalated incidents to management and operations personnel.

Participate in training new Dispatch employees

Works with field supervisors for assigned area to monitor scheduled work, make work assignments, assess and schedule field employee overtime, and reassigns work as necessary to balance the workload and complete all scheduled work

Initiates callout of field personnel as necessary

Monitors productivity of field employees and notifies field supervisors of issues or concerns

Perform other duties as requested or assigned.

This position requires employees to work nights, weekends, holidays, overtime, and assigned shifts at the Gastonia, NC office location. Although sitting in Gastonia, NC, the incumbent will perform dispatching functions for employees located in Ohio.

Required Knowledge, Skills, Abilities & Experience

Dispatcher I Minimum Qualifications:

High School degree or equivalent and 0-2 years' directly-related experience.

Directly Related Experience includes: Education, Retail/Customer Service; Public Safety Services, Field Service Operations, Transportation, and/or Logistics Planning experience.

Skills: Basic math

Abilities: Communicate effectively, orally and in writing; understand and complete written and oral instructions; handle emergencies, respond to stressful situations, multi-task; hear and respond to telephone and radio requests and inquiries; see objects at close range; contribute to a positive work environment; be courteous to co-workers and customers

Preferred Qualifications:

Bachelor’s or Associate's Degree

2+ years experience

Dispatch/Call Center experience

Two-way radio and dispatching equipment/code experience

Typing experience (25 wpm)

Dispatcher II - Minimum Qualifications:

High School degree or equivalent and 3 years' directly-related experience.

Directly Related Experience includes: Dispatching experience (Utility/Military/Operations/Transportation/Police/Fire/EMS)

Knowledge: Two-way radio operations and techniques; radio and dispatching codes

Skills: Basic math; using dispatching equipment such as radios, telephones, and computer terminals

Abilities: Communicate effectively, orally and in writing; understand and complete written and oral instructions; handle emergencies, respond to stressful situations, multi-task; hear and respond to telephone and radio requests and inquiries; see objects at close range; contribute to a positive work environment; be courteous to co-workers and customers

Preferred Qualifications:

Bachelor’s or Associate's Degree

4+ years Dispatch experience—working knowledge of systems and applications typical of a Dispatch environment.

Certified Emergency Number Professional (ENP)

Certified Emergency Medical Dispatcher (EMD)

Emergency Medical Dispatcher Certificate Program: National Academies of Emergency Dispatch (NAED)

Working knowledge of typical systems and applications in a dispatch environment

Education Requirements

Required degree (equivalency not accepted in lieu of required degree):

High School Diploma or GED

Licenses, Certifications, or Quals Description

Working Conditions

Office Work Environment 76 -100%

Travel Up to 25%

Other Working Conditions

• The shift currently available for this position is Saturday - Wednesday 7:00am - 3:00pm EST
• Shift bids typically occur on a yearly basis and the results of these shift bids may change an individual's schedule
• During the training period , the successful candidate will be required to come in to the office 5 days per week. Shifts may vary during training period. The training period is typically around 8 weeks. Once training is complete, the successful candidate will be eligible to work the designated hybrid schedule (current hybrid schedule is 1 day in office and 4 days at home).
• This position requires working: shifts (nights, weekends, and holidays); unscheduled on-call; overtime
• Requires long periods of sitting

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.

You can experience the excitement of our company – it's the difference between taking a job and starting a career.

Nearest Major Market: Charlotte

Nearest Secondary Market: Concord

Job Segment: Call Center, Dispatcher, Distribution, Gas, Customer Service, Energy, Operations