Gaming Machines Shift Manager - Jena Choctaw Pines Casino
Dry Prong, LA
About the Job
Gaming Machines Shift Manager
SUPERVISOR: Gaming Service Manager EXEMPT (Y/N): No
SUMMARY:
Responsible for the daily operations of the Gaming Machines Dept.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):
- Promotes positive guest relations, greets guests and creates a friendly atmosphere.
- Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action.
- Applies fair and consistent supervision and disciplinary practices.
- Plans and administers work schedules and assignments.
- Issues appropriate disciplinary action according to casino and departmental policies.
- Ensures tidiness and cleanliness of responsible areas, ensuring all chairs are pushed in.
- Monitors the performance of direct reports, ensuring adherence to all casino policies and procedures.
- Ensures that team members work with Security personnel and other Casino staff as necessary.
- Ensures compliance with all Gaming Commission Regulations.
- Assists in the coordination of and preparation of special gaming machines functions.
- Prepares shift reports.
- Attend mandatory meetings as scheduled.
- Oversees the supervision of personnel, which includes work allocation, training and problem resolution; evaluates performance and makes recommendations for personnel actions, motivates employees to achieve peak productivity and performance.
- Assigns daily duties and monitors expected results.
- Authorizes jackpots according to approved policies and completes required forms if necessary.
- Ensures compliance with guest service policies.
- Ensures all evaluations for assigned team members are completed on time.
- Is responsible for accuracy and timeliness of all required departmental reports.
- Is responsible for managing and assisting in maintaining proper coverage of the casino floor.
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS
- High school diploma or G.E.D.
- One year or more related management experience and/or training; or equivalent combination of education and experience.
- Minimum 6 months experience in a Gaming Machines or Slot department.
- Minimum 3 months experience in a lead or dual-rate role.
- Must be able to communicate in English.
- Tribal preference.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee frequently is required to stand; and walk.
The employee occasionally is required to climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds or more.
WORKING CONDITIONS:
Must be able to work in a smoke filled environment.
Must be able to stand and walk for extended periods of time.
Must be able to perform duties in kneeling position.
Must be able to lift a minimum of 50 lbs.
Work Schedule & Acceptance:
I understand by accepting this position with Jena Choctaw Pines Casino I attest that I have read and understand the job description and can perform the essential functions for the job for which I am applying. I understand that I may be scheduled to work any shift, due to the business being open 24/7, 365 days a year. I understand that the casino is open and operating on all holidays. I understand that I am expected to work the schedule that is assigned to me weekly or monthly, accepting any changes that are made by my supervisor(s). I understand that I am expected to be on time for any and all shifts, due to the fact I may need to relieve a co-workers and that there may be scheduled events for our guests. I understand as stated in our handbook, penalty points will be charged and accumulated for all absences. I have been made aware that we have a section in our handbook on rules of conduct, which I, as an employee, am required to adhere to. I have read this statement and agree.
Name:______________________________ Date:_____________________________
Supervisor:__________________________ Date:_____________________________
Revised 10/2015
Signature: