GA North Area 2 - Housekeeper Supervisor - Cornerstone Hospitality

Area 2 Locations: Peachtree Corners, Norcross, Alpharetta, Marietta

We are seeking a highly motivated and experienced Hotel Housekeeper Trainer to join our team. The successful candidate will be responsible for training and developing the housekeeping staff to ensure that all cleanliness standards are met consistently. The trainer will focus on improving the quality of service, increasing staff efficiency, and ensuring a positive guest experience.

Qualifications:

• Experience in Hospitality in a supervisory or training role.
• Minimum of 2 years of experience in housekeeping within the hospitality industry, with at least 1 year in a supervisory or training role.

Key Responsibilities:

• Training & Development: Conduct training sessions for new and existing housekeeping staff on cleaning procedures, use of equipment, safety protocols, and company policies.
• Standard Operating Procedures (SOPs): Develop, implement, and update SOPs for housekeeping operations and ensure that staff are fully trained to follow these procedures.
• Quality Assurance: Regularly monitor and evaluate the performance of housekeeping staff to ensure they meet the required standards. Provide constructive feedback and additional training as needed.
• Inspections & Audits: Assist in conducting regular room inspections and audits to ensure compliance with cleanliness and hygiene standards.
• Documentation: Maintain accurate records of training sessions, staff progress, and performance evaluations.
• Mentorship: Act as a mentor to housekeeping staff, providing guidance and support to help them achieve their full potential.
• Guest Satisfaction: Collaborate with the housekeeping management team to address any guest complaints related to cleanliness and service, implementing corrective actions as necessary.
• Continuous Improvement: Stay updated on industry trends and best practices in housekeeping. Propose and implement improvements to training programs and operational procedures.

Skills:

• Excellent communication and interpersonal skills.
• Strong leadership and organizational abilities.
• Ability to develop and deliver effective training programs.
• Keen attention to detail and a commitment to maintaining high standards.

Knowledge: In-depth knowledge of housekeeping operations, cleaning products, and equipment.

Education: High school diploma or equivalent; a degree in hospitality management or a related field is a plus.

Work Environment:

• The role involves standing and walking for extended periods.
• Must be able to lift and carry up to 25 pounds.
• Ability to work in various shifts, including weekends and holidays.

Benefits:

• Competitive salary
• Paid time off
• Professional development opportunities