Furniture Project Manager - W.B. Mason Company, Inc

The Furniture Project Manager is the point of contact for customer for all aspects of assigned contract furniture projects from inception of project to final close-out and invoicing. This indivudal plans, coordinates, and oversees all plan revisions, approvals, orders, scheduling, and delivery of furniture from start to finish to ensure customer satisfaction.  

Essential Duties and Responsibilities

• Lead point of contact for customer and all third party firms for all project communications
• Provide professional customer interface and client relations throughout project
• Responsible for customer sign-offs, approvals, and formal paperwork
• Project planning, ordering, coordination, and management
• Establish overall project scope and manage dealer/manufacturer team to ensure coordinated effort
• Develop order and install schedule based on overall project scope and customer's final move-in date requested
• Review project site, plans, product specifications for accuracy
• Review Manufacturer Order Acknowledgements for any discrepancies
• Provide single point of contact for, and coordinates with, client and all third party firms (A&D firm, contractor, cabling vendor, building manager, electrician and other trades, client's facility and IT groups, installers, etc.)
• Attend project meetings and maintain detailed project documentation/notes, including documentation of key project decisions and customer/project requests/revisions
• Provide timely, formal, written communications and all necessary reports throughout project to client, dealer, and project team
• Manage Order Acknowledgements, Installer Receiving Report, packing slips, plans, sign-offs and approvals, order PO#s and shipping order #s, and schedule and tracking information
• Review furniture plans and BOM/specifications for accuracy, completeness, and correct product application and pricing
• Direct order entry and/or coordinate with order entry team for order entry notes and line tagging
• Review ship dates for adherence to original requirements and provide schedule and updates to customer often
• Attend project install and work directly with installer to ensure correct staging and installation per the plan
• Note any product damage and work with manufacturer on corrective action
• Walk project and develop punch list; responsible for punch list resolution
• Confirm project completion and ensure all invoicing is timely and accurate

Knowledge, Skills and Abilities

• Effective verbal and written communication skills
• Excellent interpersonal/customer service skills
• Must possess excellent time management skills
• Must be able to handle multiple projects with deadlines in a fast-paced environment
• Must exhibit a professional demeanor as well as using tact when dealing with others
• Excellent organizational skills required
• Proficient in Microsoft Office (Word, Excel, Outlook, etc.)
• Knowledge of Gantt Charts, 20-20 Worksheet, and Photoshop preferred
• Ability to produce takeoffs, specifications, and order ready documentation if required
• Ability to analyze, plan, schedule, and implement project plans

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skill and/or ability required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to stand, walk, lift over shoulders, speak and hear. The employee is frequently required to sit. The employee is frequently required to use hands/fingers for data entry and filing. The employee must be able to lift up to 15 pounds. 

Equal Opportunity Employer
W.B. Mason Company, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.