Functional Lead (Docusign) - HCL Technologies

DocuSign Admin for General Platform Support - Provide real-time support during US business hours. Manage GUTS queue & process / assign / escalate user requests, manage use case review, create / share templates and power forms, use bulk send templates, transfer/share envelopes, create signing groups

Provide integration assistance, address API related inquiries, enable new accounts in the Connect API Listener App to listen to envelope events and capture document metadata and signed documents

Responsibilities

      New Account Set Up & Config

• Create new demo accounts

• Create new production accounts

• Configure user groups within accounts

• Provision appropriate access permissions for users

• Verify completion of required trainings for user onboarding

• Establish custody transfer roles

Templates & Forms Set Up

• Evaluate new use cases (meet with requester to scope use case, provide input on how to best leverage platform features, provide trainings)

• Create Power Forms

• Create Templates

      Helpdesk / Operational Support

• Assist with development of training materials 

• Triage & escalate bugs/technical requests (API / integration related queries). Help troubleshoot system issues

• Triage feature enhancement requests

• Assist with communications for new feature launches (ex: QES, Notary, DocuGen, etc.)

Skill Set Required

• Experience implementing and managing systems

• DocuSign Admin experience highly preferred

• Ability to collaboratively operate within high-volume, centralized ticketing queue

• Strong written and verbal communication skills

• Business process management & process improvement experience

• Proactive self starter that can work independently on tasks

• Ability to be flexible in a fast paced environment

• Ability to problem solve, investigate and apply independent judgment to troubleshoot