Full-time Staff: Network Support Technician - Lakeland Community College

General Description of Position: Perform installation of pre-configured equipment; install and test equipment. Provide technical support for applications to network operations; including initially receiving problem calls from the Help Desk either online or by telephone and troubleshooting the problem until it is resolved; then updating the problem ticket and entering the details of the problem. Requires excellent analytical and communication skills and the ability to multi-task due to simultaneous problem calls. Interactions are mostly with the system or application users. 

RESPONSIBILITIES (Non-inclusive)

• Answer, evaluate, and prioritize incoming issues, and requests for assistance from users experiencing technical problems.  Respond to technical issues, resolve incidents, and escalate to appropriate parties as needed. Provide continuous status information to ensure customer satisfaction.
• Handle initial troubleshooting on network connectivity and performance problems.
• Provide initial support of copier fleet while managing features that correlate to these systems, including Equitrac, eCopy and Streem.
• Provide desktop hardware and software support for networking-provided systems.
• Provide and maintain inventory of equipment.

QUALIFICATIONS

Education/Training 

• Associate's degree in Information Technology, preferably with a certificate or emphasis in Networking
• Three years of related work experience. 

Knowledge/Skills/Abilities

• Able to learn new network and telephony administrative and diagnostic software packages and systems as they become available
• Able to learn the College's network design to provide timely resolution to network problems. 
• Must be able to communicate clearly and maintain effective interpersonal working relationships with network engineers and end users. 
• Must possess good writing skills to maintain accurate documentation.
• Able to work independently, occasionally working under pressure to meet deadlines. 

Physical Activity Level

The position duties involve mostly standing and walking, as well as lifting 25 lbs. frequently and 50 lbs. on occasion.

CONDITIONS OF EMPLOYMENT

• This is a full-time, non-exempt, continuing-status staff position. Compensation for this position is at 08A on the Staff Salary Schedule with a firm pay rate of $20.94/hour.
• Full-time employees receive comprehensive college benefits including medical and prescription coverage; dental, vision, and life insurance; personal, sick, vacation, and holiday time; and tuition fee waivers. See Benefits for Full-time Staff.

APPLICATION PROCESS 

Interested and qualified candidates should apply for this position through the college’s Human Resources website. Please be prepared to complete these required steps:

• Answer all questions in the college’s employment application (*please read the note below)
• Attach a current resume and a cover letter summarizing your interest and qualifications for this position.

Applications will be accepted until the position is filled; however, application review will begin immediately.  

*To avoid difficulties when submitting your application, be sure your web browser (e.g., Google Chrome, Firefox, Internet Explorer) is updated to the latest version and allow yourself sufficient time to complete the application since you WILL NOT be able to save a partially completed application and work on it later.

Lakeland Community College is an equal access and equal opportunity employer. We have a strong commitment to the principle of diversity and, in that spirit, seek a broad spectrum of candidates including women, minorities, people with disabilities and people over 40. Under-represented groups are encouraged to apply. If your disability requires special accommodation to participate in the application/interview process, contact the Human Resources Office at 440-525-7575.