Full-Time Multifamily Property Management Leasing Specialist - CHARTERED DEVELOPMENT CORPORATION

About Chartered Development Corporation

Chartered Development Corporation is a local, family-run residential production developer, building, and operator celebrating over 40 years of business across the western United States. Currently developing and building in the Denver Metro Area, with projects in Broomfield, Erie, and Longmont, among others, Chartered is thrilled to be expanding its team.

Position Summary

Chartered is actively seeking a dynamic and experienced Full-Time Multifamily Leasing Specialist to assist in the day-to-day management of the Brownstones at Palisade Park, a 160-unit rental townhome community located in Broomfield with close proximity to the downtown areas of Denver and Boulder. This position will be responsible for assisting the Community Manager in the day-to-day management of the community to optimize operations for the benefit of all stakeholders. This role will report directly to the Community Manager of the community, working in close coordination with community’s onsite maintenance team. This presents a fantastic opportunity for anyone looking to leverage their existing experience in property management and make their own mark in building transformative community in one of the metropolitan area’s most exciting enclaves.

Leasing & Marketing Activities

• Must be knowledgeable of all phases of leasing, maintenance, and client relations.
• Answer and handle incoming phone calls, emails, or other inquiries from prospective new residents, current residents, and vendors/suppliers, among others.
• Greet prospective residents, show community, and perform leasing duties while sharing the Company’s commitment to superior customer service as a locally owned and managed community.
• Review, process, and respond to rental applications, including applicable background screening and credit underwriting.
• Administer lease execution and move-in process, including administering lease renewal process.
• Actively participate in website optimization and social media outreach for the community.
• Maintain an awareness of local market conditions and trends and contribute ideas to Community Manager .
• Maintain a community specific information book on all major competition.
• Make rent recommendations based on market knowledge and optimize occupancy and rent revenue.

Ongoing Operations Activities

• Complete daily physical inspection of all buildings and grounds and reporting to the maintenance team.
• Observe and report any problems which could be a hazard or potentially dangerous for residents, team members, guests and the public to the maintenance team.
• Accept service requests from residents and assist in routing to maintenance team for prompt processing.
• Administer resident move-out process, including move-out inspection and service scheduling with maintenance team.
• Coordinate with maintenance team in scheduling quarterly preventative maintenance and other applicable City inspections, as needed.
• Assist in vendor onboarding, ensuring successful onboarding to VendorCafe and receipt of all applicable credentials.
• Promulgate positive customer relations attitude at all times that we are always here to support our residents and vendors in support of the community.
• Manage effective feedback mechanisms for resident satisfaction and take proactive steps to improve relations and resident satisfaction.
• Organize social functions at the property and at local venues.

Accounting Activities

• Maintain accurate client records and update on a daily basis all rents, deposits and application fees received from residents and prospective residents. Issue appropriate notices when necessary (e.g., late payments, eviction notices, return check memos, lease violations).
• Organize and file all applicable administrative reports, leases and paperwork.
• Deposit all receipts prior to the bank closing at the end of each day.
• Complete resident ledger audit on the 7^th of each month.
• Complete applicable deposit/move-out accounting on the last day of each month.
• Complete renters’ insurance audit on the last day of each month.
• Complete vehicle parking audit on the last day of each month.
• Assist in invoice processing as requested.
• Assist in preparation of weekly, monthly or quarterly financial and occupancy reports as requested.

Core Competencies

• Demonstrated ability to lead and motivate a broad and diverse team.
• Ability to successfully manage multiple projects while meeting competing deadlines.
• Capacity to work in a composed, professional manner under pressure in a fast-paced environment.
• Performs well independently with minimal supervision, with the ability to plan, organize, and orchestrate activities across a broad and diverse team.
• Positive and accountable working approach with internal and external stakeholders, including competence in conflict and crisis management.
• Strong interpersonal and communication skills, with written and oral communication proficiency, including the ability to effectively delegate and negotiate.
• Organized and detail-oriented approach to assignments, with ability to balance day-to-day and long-term planning and execution and track and maintain complex schedules effectively.
• Strong focus on quality and professional standards.
• Interested in improving processes and implementing standards.
• Tenacity to commit to task or purpose and persevere with loyalty and integrity.

Other Requirements

• Ability and willingness to live on property.
• Training is to be completed within 30 days of hire or as requested or required, including completion of Fair Housing certification.
• Valid driver’s license, working vehicle, and automobile insurance.
• Moderate physical and mental fitness is a requirement.
• Must maintain a professional image through dress and appearance at all times.
• Advanced proficiency with computers and Microsoft applications, including Outlook, Excel, Word, Project, photocopier, and other office equipment is a required
• Experience with Yardi suite of products, including Voyager, RentCafe, CRM, and Procure to Pay, among others, is required, with interest in developing greater proficiency a plus.
• Interest in developing Company’s presence in organizations such as Apartment Association and other groups is a plus.
• Applicants must be authorized to work in the U.S.

Education and Experience

• Undergraduate degree in a real estate-related field or demonstrated equivalent mastery through experience is required.
• Minimum at least 2+ years of property management experience in multifamily is required.
• In-depth knowledge of credit underwriting and federal, state and local housing law, including Fair Housing Act is required.
• Experience working for third-party property management company in multifamily setting is a plus.

Work Environment

Chartered runs a small, family-oriented office, so a “Yes” attitude is vital to success in this role. This position is full-time and located at one of Chartered’s property management leasing offices. Work is required to be performed in-person at the applicable leasing office. This is not a remote position. There may be periods of extended work hours as well as stressful periods of work that require flexibility and patience. Candidates must be able to receive direction as well as be able to communicate and give clear, consistent instruction and/or feedback to others. This is a big position where there is no task too small. All employees wear multiple hats, which keeps everyday new and exciting.

Benefits

• Type: Full-Time Non-Exempt Employment
• Work Location: Broomfield, CO 80023
• Schedule: Monday-Saturday
• Hourly Range: $25.00 – $35.00 per hour
• Benefits:
  • Competitive base hourly rate
  • Competitive bonus structure, including housing allowance
  • 401(k) and matching
  • Paid time off
  • Health insurance
  • Dental insurance available
  • Vision insurance available

Please submit a brief motivation letter and updated resume through this job post for consideration. Only qualified candidates will be contacted. Looking to hire immediately.

Thank you for your interest.

Chartered Development Corporation is an Equal Opportunity Employer as well as a drug-free, smoke-free company that strives to keep employees happy and balanced. All employees may be subject to background screening, drug test, and credit screening for employment purposes.

Chartered Development Corporation has provided a compensation range that represents its good faith estimate of what the Company may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary, equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.