Full Time Lounge Concierge - Marriott Colorado Springs - Colorado Springs Marriott

About Us:

At Pyramid Global Hospitality, people come first. We are dedicated to creating a supportive and inclusive work environment that values diversity, growth, development, and well-being. Our commitment to a People First culture is evident in our approach to employee development, benefits, and building meaningful relationships.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. You'll also enjoy unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Plus, we're committed to providing ongoing training and development opportunities to help you build the skills and knowledge needed to advance your career.

Whether you're just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success across over 230 properties worldwide. Join our team and experience the benefits of working for a company that truly values its employees and is dedicated to creating exceptional guest experiences.

Check out this video for more information on our great company!

Location Description:

Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorados second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When youre ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs.

Our property boasts renovated, pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio and fire pits, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Hotel Group can mean for you!

Overview:

About Us: Join our dynamic Guest Services team as a Hotel Concierge and embark on a journey of creating exceptional experiences for our guests. We are seeking highly motivated individuals who possess an engaging personality and a passion for making meaningful connections. If you are excited about using your knowledge and enthusiasm to assist guests in planning their stay and enhancing their overall experience, this is the perfect opportunity for you to thrive in the world of hospitality with world-class property.

Marriott's M Club is a lounge at select Marriott hotels that offers access to a concierge or club floor. Marriott Bonvoy members with Platinum Elite, Titanium Elite, and Ambassador Elite status can access the M Club for free, along with one guest. Guests can also purchase access to the M Club for an additional fee, and some hotels may offer access to guests for a fee upon request.

Your Role: The Lounge Concierge is responsible for providing attentive courteous and efficient service to all guests. Ensure high quality food presentation in club lounge. Club lounge to maintain clean, organized and stocked. The concierge is available to answer any guest inquires regarding the city events and attractions. This individual will provide exceptional customer service to all of our guests.. Your responsibilities will include:

• Approach all encounters with guests and employees in a friendly service oriented manner.

• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).

• Maintain regular attendance in compliance with Pyramid Global Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

• Comply at all times with Pyramid Global Hospitality standards and regulations to encourage safe and efficient hotel operations.

• Maintain a friendly and warm demeanor at all times.

• Greet and welcome all guests approaching the Front Desk in accordance with Pyramid Global Hospitality standards.

• Ensure good food quality delivered to club lounge, well displayed, clean surface and organized according to brand and company standards.

• Monitor club lounge for seating availability, service, safety, and wellbeing of guests.

• Maintain cleanliness and condition of bar, bar unit, tables, and other tools.

• Prepare and serve hot, cold, and/or alcoholic beverages.

• Stock ice, glassware, and supplies.

• Anticipate and communicate replenishment needs promptly.

• Wash dishes and serving utensils as needed.

• Complete opening and closing duties.

• Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required.

• Secure liquors, beers, wines, coolers, cabinets, and storage areas.

• Document pertinent information in department logbook.

• Forecast additional meal requirements and communicate special requests to the kitchen.

• Report accidents, injuries, and unsafe work conditions to manager.

• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

• Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

• Develop and maintain positive working relationships with others, and support team to reach common goals.

• Comply with quality assurance expectations and standards.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift.

• Assists guest with problems with hotel services

• Knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel

• Be familiar with all Pyramid Global Hospitality policies and house rules as well as hospitality terminology.

• Have knowledge of and assist in emergency procedures as required.

• Employees must at all times be attentive friendly helpful and courteous to all guests managers and all other employees.

• Use proper two-way radio etiquette at all times when communicating with other employees.

• Attend meetings as required by management.

• Perform other reasonable job duties as requested by Supervisors/Management.

Opportunity for Growth: This position has the potential for advancement as it offers an exciting pathway for career growth within our organization.

Our Culture: Empowered to Make a Difference At Pyramid Global, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

• People First: A talented, diverse, and passionate team working together with respect.
• Integrity: Honesty and accountability to ourselves and colleagues.
• Excellence: Surpassing expectations through dedication and innovation.

Benefits: Joining Pyramid Global offers a range of enticing benefits, including but not limited to:

• Exclusive discounts on room rates and experiences at our award-winning hotels

• Mental wellbeing support for you and your loved ones

• Comprehensive finance and retirement solutions

• Performance-based incentives and bonuses

• Generous paid time off

• Exciting perks and discounts

• Professional guidance and support

• Competitive health insurance plans

• Pet insurance for your furry companions

• Skill-enhancing job training

• Educational opportunities for career growth

• Strong emphasis on work-life balance

If you are a self-motivated individual with a passion for creating memorable experiences, we encourage you to apply for the Hotel Concierge position at Marriott Colorado Springs. Join our team and play a vital role in making our guests' stays exceptional and unforgettable while growing your career in the hospitality industry. Be part of our mission to create value for our associates, guests, owners, and communities.

Qualifications:

Required Qualifications:

• High School diploma or equivalent required.

• College course work in related field helpful.

• Experience in a hotel or a related field preferred.

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful high pressure situations.

• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

• Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.

• Must be able to work with and understand financial information and data and basic arithmetic functions.

• Must maintain composure and objectivity while under pressure.

The Marriott Colorado Springs is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

Compensation Range:

The compensation for this position is $16.00/Hr. - $16.00/Hr. based on qualifications and experience.