Full-Time Dispatch Associate - AMR

If you are looking for a change of pace and the opportunity to grow and be part of a great team, consider Dispatching with ABC Ambulance. Do you enjoy a positive work environment where your decisions and involvement are appreciated? Do you believe the best part of healthcare is making a difference for patients, facilities, and crews?

We are a locally operated company with a team-oriented and family-friendly culture. ABC Ambulance is part of a larger company, Global Medical Response.

If you are into being a “do-gooder,” we have community service opportunities and we recycle, too!

Come check us out! Learn how you can be part of a team that makes a difference out in the community every day.

Are you a "night" person? If so, we pay $2/hour for ALS shifts starting after 1600. Consider joining us at ABC Ambulance and enjoy A Better Choice for your dispatch career!

Summary of the Role:

The dispatcher's primary responsibilities include but are not limited to; assigning runs using dispatch software to the appropriate field crew and clearly communicating details necessary to effectively respond to the call. In addition, they answer incoming calls from clients and field crew as well as making phone calls to update or inform customers and/or crew members.

Essential Duties/Responsibilities/Qualities for a Dispatcher:

• Demonstrate exceptional customer service skills with both internal field crew and external customers
• Maintain a calm and professional demeanor
• Promptly answer, evaluate and prioritize incoming requests for service
• Communicating effectively with all callers and co-workers in a fast-paced environment
• Demonstrate familiarity with Company service areas and medical facilities
• Possess exceptional knowledge of service area geography, roadways and traffic patterns

• Demonstrate compliance with all Company and customer policies and procedures as they pertain to the coordination of patient care/transport
• Must possess the ability to efficiently multi-task and work independently as well as within a team
• Demonstrate the ability to professionally “control” difficult interactions and effectively direct the flow of the conversation
• Operate a computer and demonstrate proficiency with word processing, e-mail, and other internal software programs
• Operate multi-line phone system as well as radio communication equipment
• The ability to remain extremely focused in a sometimes turbulent/chaotic environment
• Maintain status of equipment, vehicles, and access cards
• Assist with providing information for investigations of incidents as required
• Perform other duties as assigned by management

Position Requirements:

• High school diploma
• Knowledge of the Phoenix Valley
• Positive attitude
• Critical thinker
• Able to implement feedback
• Exceptional customer service skills
• Ability to multitask
• Type a minimum of 35 wpm
• Give accurate and prompt E.T.A.’s for all transports and pre-scheduled requests
• Polite and professional phone etiquette
• Ability to utilize time and resources
• Reliability, teamwork, and openness to feedback a must
• Ability to communicate clearly and professionally both verbally and in writing
• Proficient in the Microsoft Office
• Ability to sit for an extended time period

Preferred Requirements:

• Previous work experience as an EMT, EMS dispatcher, or other medical field
• Two years minimum of customer service experience
• Some college experience
• Understanding of medical necessity and what is covered under certain insurances

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance

• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 12-hour shift
• Day shift

COVID-19 considerations:

• No vaccination requirement

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.