Full Time Customer Service Representative at 5M Promotions

5M Promotions is an outsourced marketing and sales agency looking for a full-time Entry Level Customer Service Representative to join our Santa Clara office permanently.

You will work with our Marketing and Sales Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers directly across our client portfolio.

This role offers you the opportunity to work in a national firm that offers excellent career progression.

Core Responsibilities of the Full-Time Customer Service Representative:

• Provide high-quality service to each of our clients directly through face-to-face interactions to personalize their needs in our services
• Maintain client confidentiality at all times
• Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational and Sales Procedures
• Research, follow-up, and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists
• Communicates clearly with staff in a timely and professional manner
• Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
• Verify and maintain data quality to improve customer retention and sales revenue