Full Time Customer Service Representative - Bilingual is a Plus! at Ursa Innovations

We are a fast-growing firm taking over the Claymont area.

Responsibilities:

• Consistently delivers a remarkable customer service experience.
• Responsible for improving customer retention using strategic programs, services, and excellent communication.
• Works extensively with the customer to provide timely solutions including order entry, order follow-up, shipment tracking, order updates, etc.
• Accepts coaching and takes action to improve performance.
• Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
• Shares relevant customer feedback with sales partners to form new strategies and resolve issues.
• Quickly captures customer’s needs and seamlessly provides delivery options that meet those needs.
• Proactively looks for opportunities to drive sales growth by identifying new leads.
• Provide a personalized approach that shows customers we can help, regardless of their need.