Full Time Assistant Mobile Service Coordinator - Uftring Automall

The Uftring Auto Group consists of eleven automotive franchises at six car dealerships in Peoria, East Peoria, Washington and North Pekin, Illinois. There are many opportunities for growth in sales, service, finance and insurance, detail, accounting, parts, body shop and customer service. Our organization also includes two detail facilities, car wash, accounting and marketing departments. Our goal is to exceed our customers' expectations every day with open communication, teamwork and extra effort. We strive to be good corporate citizens and regularly give back to the communities we serve.

Benefits

• Solid and Stable Reputation
• Professional Work Environment
• Medical Insurance Plan with company participation
• Dental Insurance Plan with company participation
• Life Insurance Plan
• Short Term Disability Insurance
• Paid Vacations
• Paid Personal / Sick Days
• 401(k) Plan
• Attractive employee discounts on vehicles, parts & service
• Paid Holidays
• Paid time off for bereavement
• Uniforms and Uniform Maintenance Plan with company participation
• Safety Boot Reimbursement for qualifying positions
• On-Site Health Fairs
• Drug Free Environment
• Vehicle allowance (sales)
• Employee Recognition Program and Incentives
• Career Builder Bonus and Incentive Programs for qualifying positions
• Continual Advertising and Marketing Campaigns to generate traffic
• Quality Products from some of the largest automobile manufacturers in the world

• Manager RO process, including RO creation, RO closeout and processing payments
• Manage parts process by coordinating with the Parts Department to ensure parts availability for repair and to add additional sales opportunity
• Ensure Mobile Service Unit is loaded with needed parts for repairs
• Add parts to the RO as required. Ensure unused parts are accounted for and added back to inventory
• Coordinate with Mobile Service Appointment Coordinator to ensure Mobile Service Unit is adequately scheduled
• Take incoming Mobile Service Requests. Determine scheduled day and time, maximizing route optimization
• Notify the Service Manager if a customer has a repeat visit on the same concern
• Dispatch appropriate Mobile Service Unit and Technician for requested repair. Determine if repair request is within Mobile Service scope
• Confirm customer appointment, and communicate day of Mobile Service status
• Advise customer of their next scheduled maintenance, cost and schedule in the shop
• Preform customer follow-up by providing a copy of invoice after Mobile Service visit and an estimate for labor and parts for any issues discovered during muti-point inspection
• Ensure customer satisfaction
• Partner with Fleet staff to solicit Fleet business
• Partner with dealership Marketing Department to promote Mobile Service
• Work with Service Department to ensure customers are scheduled for pickup delivery. Ensure numbers meet the expected goals set by FCP
• Process loaners into loaner fleet, and remove loaners from loaner fleet
• Charge customers for incidentals for use of loaner
• Write loaner contracts for all vehicles loaned out. Reconcile inventory to vehicle loaned out
• Obtain authorization for loaner reimbursement per protocol and give appropriate documentation to Warranty Clerk for reimbursement. Document op code on all tickets for customers that have loaner agreements
• Participate in manufacturer supplied tests and trainings

• Some experience as an office assistant is a plus
• Must be neat and organized
• High School Diploma or the equivalent
• Ability to read and comprehend instructions and information
• General knowledge of vehicle mechanical operations
• Professional personal appearance
• Excellent oral and written communications skills
• Empathic demeanor with good listening skills

Hours

Monday through Friday from 8:00 a.m. until 4:30 p.m.