Field Service Rep. 1 at Johnson Service Group

Job Description

** Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Field Service Rep to fill a one- year assignment in the Forest Park, GA area.

This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.

Job Title: Field Service Rep

Work Location: Forest Park, GA

Please send me your resume to

Rates: $25.00 - $32.00 per hour

Per diem is available if you qualify

Requirements:

Required PPE: Hard Hat, Steel Toe Boots, occasional Fire-retardant clothing, minimum 100% Cotton clothing, Eye protection, Ear protection as needed.

Technical diploma or Bachelor's degree

0-5 Years Experience in related field

RESPONSIBILITIES:

Customer Visits:

Travel to customer sites to perform scheduled maintenance, installation, repair, or troubleshooting of equipment or systems.

Equipment Inspection:

Conduct thorough inspections of equipment to identify issues, malfunctions, or areas requiring maintenance

Technical Support:

Provide technical assistance and guidance to customers on the proper use, operation, and maintenance of equipment or systems

Repairs:

Diagnose equipment problems, replace defective parts, and perform necessary repairs to restore equipment to working condition.

Installation:

Set up and install new equipment, ensuring it meets specifications and functions correctly

Testing and Calibration:

Conduct tests and calibrations to ensure equipment operates within established parameters and meets quality standards

Documentation:

Maintain detailed records of service visits, repairs, parts used, and customer interactions Complete service reports and submit them in a timely manner

Parts Management:

Manage inventory of spare parts and order replacement parts as needed

Ensure that necessary parts are available for service visits

Training:

Train customers and end-users on equipment operation and basic troubleshooting to minimize service calls

Safety Compliance:

Adhere to safety protocols and guidelines while working with equipment and at customer sites.

Promote a safe work environment

Communication:

Provide clear and effective communication to customers regarding service schedules, estimated repair times, and any additional recommendations or requirements

Feedback:

Collect feedback from customers and relay it to the company's product development and engineering teams for continuous improvement

Remote Support:

Offer remote support and troubleshooting, when possible, to minimize on-site visits and downtime

Quality Assurance:

Ensure that all service activities are conducted in compliance with company quality standards and best practices

Is this position supporting a government-related project? No

Does this position require driving (excluding commute)? No

Does this position require personal protective equipment (PPE)? Yes

Estimated Start Date: 2/24/2025

Estimated Duration of Job Assignment: 2/6/2026

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D650