FT - Front Desk Agent - AM/PM Availability - Hilton Phoenix - CRESCENT HOTELS & RESORTS LLC
PHOENIX, AZ
About the Job
Description
The Hilton Phoenix Resort at the Peak is looking for a FT - Front Desk Agent with AM/PM availability to join our amazing Team!
AM/PM availability - including weekends and holidays
Summary of Benefits
Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton
Flexible Schedules
Career Growth and Development
Insurance Benefit Available for Full Time Team Members
PTO Pay - Full Time and Part Time Team Members
Amazing Recognition Programs/Giving Back - Community Outreach
Trip Reduction Program - Resort off a Main Bus Line
$2.00 - Team Member Lunch Program
$300 Referral Program
Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Crescent and brand high standards of quality.
A Front Desk Agent takes part in servicing our guests around our beautiful Resort. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction. If you are outgoing, and are looking for great benefits, please join our Amazing Team!
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety and Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the... For full info follow application link.
EOE/AA/Disabled/Veterans Crescent Hotels and Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels and Resorts does not discriminate on the basis of d
isability, veteran status or any other basis protected under federal, state or local laws.
The Hilton Phoenix Resort at the Peak is looking for a FT - Front Desk Agent with AM/PM availability to join our amazing Team!
AM/PM availability - including weekends and holidays
Summary of Benefits
Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton
Flexible Schedules
Career Growth and Development
Insurance Benefit Available for Full Time Team Members
PTO Pay - Full Time and Part Time Team Members
Amazing Recognition Programs/Giving Back - Community Outreach
Trip Reduction Program - Resort off a Main Bus Line
$2.00 - Team Member Lunch Program
$300 Referral Program
Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Crescent and brand high standards of quality.
A Front Desk Agent takes part in servicing our guests around our beautiful Resort. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction. If you are outgoing, and are looking for great benefits, please join our Amazing Team!
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety and Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the... For full info follow application link.
EOE/AA/Disabled/Veterans Crescent Hotels and Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels and Resorts does not discriminate on the basis of d
isability, veteran status or any other basis protected under federal, state or local laws.
Source : CRESCENT HOTELS & RESORTS LLC