FT- Collections Specialist - Treasury Division - Ogden City Corporation

COLLECTIONS SPECIALIST

Department: Management Services

Division: Treasury Division

Pay: Grade 125 $46,533.26-$67473.23 Annual Salary ($22.37-$32.43 Hourly Rate)

FLSA Status: Full-Time, Non-Exempt, Merit, Eligible for Benefits

GENERAL PURPOSE OF THE COLLECTIONS SPECIALIST

This position is responsible for managing the collection of outstanding debts due to Ogden City, overseeing hearings related to parking citations issued within city limits performs office work in support of collection of past due accounts and treasury functions including cashiering services. Ensures compliance with State Statutes and City Codes and is responsible for maximizing the collection, tracking, and reporting of associated revenues. Duties are performed within established policies and procedures and require the exercise of judgment in resolving known and potential problems. Reports directly to the Collections Supervisor and receives general direction from the City Treasurer.

ESSENTIAL JOB FUNCTIONS

• Recommend improvements in workflow, procedures and use of equipment and forms; manage office support functions. Prioritize personal work assignments, complete all assigned work, and review work for accuracy.
• Assist in typing and proofreading a wide variety of complex and confidential reports, letters, memoranda, and statistical charts.
• Compose correspondence related to assigned responsibilities.
• Understand property abstracts and Weber County plat maps.
• Type at a speed necessary for successful job performance. Learn computer applications, accurately input, and access information on an on-line, real-time system.
• Organize and maintain reports, records, and filing systems (paper & electronic).
• Review reports of outstanding accounts, and initiates collection proceedings. Utilize skip/trace information to locate violators and their employer's or banking institutions accordingly.
• Respond to and resolve defendants concerns about collection activities, billing disputes, and payment options. Collect defendant's information relative to income and assets pertaining to collections. Negotiate with defendants to resolve debts in the manner most beneficial to the city.
• May coordinate, prepare, and type information and reports for various committees, commissions and advisory boards as directed; may research information and prepare materials for presenta­tions at public hearings.
• Make collection calls, issues notices for failure to pay, and takes necessary action including small claims court to defendants that are delinquent on their payment arrangements. Renegotiate pay orders with defendants unable to meet terms established in previous pay agreements.
• Follow up on delinquent payment plans, taking necessary action to ensure payment, phone calls, letters, wage garnishments, writs of execution, and garnishment of income tax refunds.
• Processes payments received on bad debt accounts and prepared them for posting by calculating principal, interest, and fees, and breaking down funds between accounts. Records transactions and inputs data, journal entries, and other adjustments into computerized system
• Establish and maintain a good cooperative working relationship with those contacted in the course of work including citizens, hearing officers, court clerks, accounting department, judges, and other court related personnel, and other staff members.
• Participate in safety and risk management activities; take action to reduce liability to the city.
• Interpret and apply pertinent Federal, State, and local laws, codes, and regulations.
• Perform administrative duties and technical work applying independent judgement and personal initiative.
• Understand the organization and operation of the city and outside agencies as necessary to perform assigned responsibilities.
• Respond to account queries in a timely and professional manner.
• Process cashiering transactions from multiple software systems; balance and close cashiering batches and generate required reports.
• Hearing officer for general adjudication of parking violations.
• Maintain mental capacity which allows for effective interaction and communication with others.
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities.
• Attendance and punctuality are essential functions of this position. Employee is required to work as a team and frequently meet with co-workers and supervisors; employee is required to communicate in-person with the public during office hours; and employee is required to use on-site equipment.
• Perform related duties and responsibilities as required.

OGDEN CITY BENEFITS

• Language Pay
• Longevity Pay
• Holidays
• Sick, Vacation, and Comp Time Leave
• Medical and Dental
• EAP- Employee Assistance Program
• Life Insurance
• Long-Term Disability
• Employee Loan Program- Computer, Bike & Exercise equipment loans when available
• Wellness Program
• Tuition Reimbursement

FULL JOB DESCRIPTON ATTACHED AS PDF