Frontline Support Engineer - Creative Financial Staffing

About the company

• Smaller company and Team
• Mostly remote after training
• Competitive benefits (healthcare and pto very generous!)
• Must have MSP or Enterprise IT Help desk experience

• Troubleshoot various tickets, device/printer issues, password reset, VPN, active directory, group policy, basic networking
• Helping clients from different industries, provide top tier service, treat clients as if they were your own
• Contributing to and expanding upon comprehensive online knowledge base for IT staff and end users
• Assisting in the development of all standard and custom workstation configurations; self-service software catalogs, and ongoing application installations
• Participating in the testing of all end-user related software including all appropriate patches and updates across the organization

• Ability to configure and troubleshoot end-user issues within Microsoft (MS) Office 365 Office Online, OneDrive, OneNote, and O365 Administration
• MCSA: Win10, MCSA: Office365, ITIL: Foundation, and/or CompTIA
• Demonstrated experience, support at the enterprise-level
• Proven knowledge of and adherence to IT network, computer, server, and device security best practices
• Experience working within a small team, using ticketing system, working with a variety of issues and environments
• MSP experience is a must

#INAPR2024