Frontier Customer Service Duty Manager - Menzies Aviation
College Park, GA
About the Job
The Duty Manager will take accountability for safety, resource management, operation standards, policy implementation, client relations, and financial performance of their shift
This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct
Key Responsibilities + Full accountability to the Customer Service Manager for Health & Safety issues, operational and financial performance of their shift + Planning resource allocation in each business unit for their shift + Routine liaison with customer representatives + Liaison with internal and external customers and agencies + Producing routine reports + Support the development of business units with accurate and timely project work + Ensuring compliance with all internal and external operational and administrative requirements + Perform as a mentor to other employees + Required to attend the mandatory training imposed by the Company and Airlines as per job role + Provide training to employees in accordance with Company and Airline standards + Complete investigations and report compliance to the Sr
Management Team
+ Handling of all employee related issues, focusing on improving performance, professional conduct and ensuring attendance reliability
+ Duties as assigned
Qualifications + Must be at least 18 years of age + Must pass pre-employment drug screen + Must have current valid US driver’s license + Ability to proficiently read, write and speak English + Excellent communication skills + Must have a positive, can-do, upbeat personality + Able to remain calm under pressure + Must excel in time management skills and require minimal supervision + Able to stand for long periods of time at the ticket counter and gate check-in areas + Must be comfortable lifting 70lbs + Must pass FBI background check and obtain US Customs seal + Must be available and flexible to work variable shifts including weekends and holidays + Management experience in the Airport Ground Handling business + Advanced Computer Skills Required + Previous management experience and a demonstrable track record of passenger services success + A proven track record in managing a business unit + Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures + Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances Knowledge, Skills and Abilities + Ability to learn quickly + Ability to understand and carry out oral and written instructions and request clarification when needed + Strong interpersonal skills + Ability to work as part of a team + Ability to build relationships Benefits + Opportunities for Leadership Training Programs + Three Health Plans through Meritain Health that offer a variety of coverage + Two Dental Plans through Delta Dental + Vision Insurance Plan through Met Life Vision + Paid Vacation + Accident Coverage Plan + Critical Illness Coverage Plan + Hospital Indemnity Coverage Plan + Company Paid Employee Basic Life and AD&D Insurance, 2x your basic annual earnings
+ Voluntary Life and AD&D Insurance + Voluntary Short-Term Disability Insurance + Company Paid Long-Term Disability Insurance + 401K Savings Plan + Employee Assistance Program + Prepaid Legal Coverage Plan + Identity Theft Protection Plan + Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment
The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat
This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear
Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping
The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information
41 CFR 60-1.35(c)