Frontdesk Manager - Home 2 Suites Woodbridge

Full job description
The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; 

Supervisory experience required.
Must be proficient in Windows operating systems.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
RESPONSIBILITIES:

Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Maintain a warm and friendly demeanor at all times.
Establish and maintain attentive friendly courteous and efficient hospitality at the Front Desk.
Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction.

Assist with 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s.
Assist with development of employee morale and ensure training of Front Desk personnel.
Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count.
Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.
Assist with supervision of the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.
Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
Assist with preparation of employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly.
Ensure that no-show revenue is maximized through consistent and accurate billing.
Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc.
Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming.
.Understand hospitality terms.
Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
Ensure correct and accurate cash handling at the Front Desk.
Attend monthly all-employee team meetings and any other functions required by management.
Obtain all necessary information when taking room reservations.
Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
Be aware of all rates packages and promotions currently underway.
Process and handle guest laundry (property specific).
Ensure tht employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
Establish and maintain key control system.
Focus the Front Desk Department on their role in contributing to the guest service scores.
Monitor all V.I.P.'s special guests and requests.
Maintain required pars of all front office and stationary supplies.
Review daily Front Office work and activity reports generated by Night Audit.
Review Front Office log book and Guest Request log on a daily basis.
Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each.
Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs.
Other duties as required.
Access to back of house areas of the hotel and sensitive information
Demonstrated ability to handle cash prepare and deposit cash drops secure and balance bank
Interact and occasionally have unsupervised contact with guests and/or colleagues
Maintain a high level of trust and responsibility