Front Office Supervisor Outpatient Oncology Bilingual - The Oncology Institute of Hope and Innovation
Whittier, CA
About the Job
Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem cell transplants, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With 100+ employed clinicians and more than 700 teammates in 75+ clinic locations and growing. TOI is changing oncology for the better.
The ideal candidate is a driven, charismatic, task-oriented, outgoing, logical thinking, multi-tasker who is willing to go the extra mile to make sure our patients are treated with the highest level of care. Must be a fast learner, possess amazing communication skills, and have excellent phone etiquette. Experience with EMR systems and Microsoft Office is essential.
Major Responsibilities:
The supervisor will work as a member of the clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Major functions include the supervision of staff and serving as a resource to our patients. This position will be based primarily in Whittier, California, but will oversee our Downey and Lynwood clinics, as well.
Required:
- Two years of team building skills to include prior supervisory lead experience in a Healthcare setting.
- Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations.
- Working knowledge of EMR systems
- Ability to manage patient issues to achieve resolution. Ability to respond to changing priorities and deadlines.
- Skill in working independently and following through on assignments with minimal direction and in setting priorities, which accurately reflect the relative importance of assignments.
- Ability to accept directions from supervisors and act promptly.
- Knowledge of medical terminology.
- Working knowledge of medical insurance plans and types of coverage provided.
- Bilingual in Spanish and English
- Other duties as assigned.
Required Qualifications:
Bilingual in Spanish
Successful completion of Medical Assistant Diploma program
High school graduate or GED
Preferred Qualifications:
Medical Assistant Certificate preferred, not required.
Keywords: Medical Assistant, Front Office, Supervisor
The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.