Front Office Supervisor - Caldwell - Bilingual Preferred - Terry Reilly Health Services

At Terry Reilly we are happy to provide integrated care through our medical, dental and behavioral health services making us a unique team to be a part of in the Treasure Valley.

We believe a healthy community is a thriving community, and our success is a direct result of our mission-driven and talented team. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the clinic setting. With an impressive benefits package including low-cost healthcare options and loan reimbursement grant opportunities, we hope you will consider joining our growing team!

GENERAL RESPONSIBILITIES

As a working supervisor, this position is responsible for leading front office staff and functions at assigned clinic(s). The front office supervisor focuses staff on achieving a superior patient experience, leading customer service initiatives, and promoting patient access to care. The front office supervisor collaborates with Clinic Leadership and other stakeholders to achieve clinic goals in a patient centered manner. The supervisor provides leadership in establishing and maintaining a professional environment and provides on-going training and support to promote staff development.

MINIMUM QUALIFICATIONS

• Associates Degree or 2 years of relevant experience (Healthcare Operations or clinical environment) in lieu of degree
• 2 years of additional relevant experience in a health care setting; This includes knowledge of Medicare, Medicaid and major insurance carrier regulations, procedures, and benefit plans.
• Strong computer skills, using Microsoft Office products, to include Outlook, Excel and Word.
• Demonstrated customer service and communication skillset
• Demonstrated ability to operate and navigate patient account information and inquiries, reporting, compile information within an EHR/CRM or other account platform.

PREFERRED QUALIFICATIONS

• 4+ years' experience as a Front Desk or Medical Receptionist Supervisor or lead.
• Bachelor's Degree in clinical or business related field.
• Bilingual in English/Spanish
• Experience in working with underserved populations.
• Typing speed of at least 45-50 wpm.
• Certified Coder.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law."