Front Office Representative - Dental - Suncoast Community Health Centers Inc.

POSITION TITLE:  FRONT OFFICE REPRESENTATIVE DENTAL

FLSA:   NON-EXEMPT  

REQUIRED EDUCATION, SKILLS, AND ABILITIES:

• High school diploma or GED
• Strong customer service experience and qualifications preferred
• Money and credit card transactions experience preferred
• Experience in dental front office preferred.
• Knowledge of dental terminology and procedures, experience in dental insurance billing, computer data entry and retrieval is preferred.
• Computer literate
• Bilingual (English/Spanish) preferred.

PRINCIPAL DUTIES:

• Greet and register all incoming patients in an efficient, courteous, and professional manner.
• Verifies insurance eligibility daily.
• Financial counsel all appointment patients including understanding and explaining various dental insurances and sliding fees.
• Scan and name documents including medical history, registration, insurance letters, ID and insurance cards, paystubs or financial documents, dental clearance forms, progress notes and treatment plan from Open Dental.
• Comply with Suncoast money handling policies, collects applicable co-pays and payments and correctly apply them to patient accounts.
• Manage scheduling of dental providers for all patients and walk-ins, and with follow up on missed/no show appointments.
• Always keep patients and visitors informed of wait times.
• Answer telephone in a courteous and professional manner, record accurate patient messages and/or complaints, respond as soon as possible and direct them appropriately.
• Provide follow-up on missed/no-show appointments and accommodate same-day appointment requests.
• Submit claims, referrals, and pre-authorizations.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• None