Front Office Receptionist - Heritage Counseling & Consulting

Position Description:

Heritage Counseling & Consulting is actively seeking a seasoned front desk receptionist to join our dynamic team at our Plano office location. The ideal candidate will have prior experience in a mental or medical healthcare setting and will exhibit unwavering dependability, outstanding customer service abilities, a can-do attitude, impeccable time management skills, and a genuine dedication to patient-centered care.

As a private mental health practice, Heritage Counseling & Consulting is experiencing rapid growth, presenting an exciting opportunity for career advancement and professional development within the expanding field of private mental health services. If you are enthusiastic about contributing to a thriving practice and making a meaningful impact in the lives of our patients, we encourage you to apply today

Practice Description:

At Heritage Counseling & Consulting, we prioritize the holistic well-being of our valued clients and patients. With a steadfast commitment to tailored care, we have established a distinguished reputation for delivering effective solutions across a diverse range of personal, professional, and relational concerns. Our dedicated team excels in employing a variety of treatment modalities to address the unique needs of every individual, couple, and family we serve.

We understand that seeking counseling can sometimes be perceived as a sign of weakness. However, we view it as a proactive step towards personal growth and empowerment. Through collaborative efforts with our compassionate and skilled professionals, clients gain invaluable insights and practical tools to confidently navigate life's challenges.

Our practice embodies a culture of integrity, empathy, hard work, and cooperation, reflecting our shared commitment to fostering positive change in the lives of those we serve. Join us on the journey towards self-discovery and fulfillment, where together, we can unlock your full potential.

Compensation: $40,000.00

Start Date: ASAP 

Education/Qualifications:

• Bachelor’s Degree (preferred) or 3 years of related experience
• Proficiency in running a healthcare-related practice (preferred)
• Knowledge and compliance with HIPAA regulations
• Knowledge of insurance authorization and billing requirements (preferred)
• Strong relationship-building skills with clients and clinical staff
• Experience using Electronic Medical Record systems (EMR)
• Excellent communication and interpersonal skills
• Proficiency in using computer software and phone systems
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize tasks efficiently
• Ability to be patient and possess compassion and composure
• Professional and friendly demeanor

Primary Responsibilities:

• Answer incoming calls in a professional manner, take messages, and/or direct calls to the appropriate individual or department
• Schedule/reschedule client appointments
• Welcome and check in clients upon arrival
• Provide first-level support to clients, answer questions and process payments
• Relay information regarding services of the practice to clients upon request
• Assist with the intake process for new potential clients
• Educate clients on Insurance Explanation of Benefits (EOB)
• Check eligibility and benefits for a client
• Manage sensitive client information
• Order necessary medical, clinical, and office supplies
• Keep the office in a presentable state
• Managing AR/AP
• Recording transactions in our accounting system

Benefits:

• Necessary training will be provided for success
• Professional development opportunities
• Health, Dental and Vision Insurance
• 401k
• 10 days PTO
• 10 days of paid holidays
• 6 days of paid sick leave
• Maternity/Paternity Leave

Practice Location:

Heritage Counseling & Consulting is conveniently located at Mockingbird Station in Dallas, Texas.