Front Office Night Manager - Fairfield Inn and Suites

Job Title: Front Office Manager

Summary: Hotel EMC2 is seeking an experienced Front Office Manager with a strong background in the downtown Chicago market and Marriott systems to join our luxury lifestyle hotel.

Responsibilities:

• Oversee daily front office operations, ensuring exceptional guest experiences.
• Manage and train front office staff, fostering a positive work environment.
• Implement and maintain Marriott systems for efficient operations.
• Handle guest inquiries and resolve issues promptly.
• Monitor and manage room inventory and revenue strategies.

Qualifications:

• Minimum 3 years of front office management experience in a luxury hotel.
• Proficient in Marriott systems and downtown Chicago market knowledge.
• Strong leadership and communication skills.
• Exceptional customer service orientation.