Front Office Manager - One Community Health

One Community Health (OCH) is currently seeking a Front Office Manager to lead our dedicated receptionist team for a multi-provider, Medical, Dental and Behavioral Health clinic. The Welcome Team plays a crucial role in ensuring that every patient's visit to One Community Health clinic is a positive one.

As the Front Office Manager, you will be responsible for overseeing a team of Receptionists, working collaboratively to provide exceptional patient experiences through efficient patient registration, check-in, medical and dental scheduling, billing, payments, and maintenance of medical records. This position is responsible for ensuring that all aspects of the check-in and check-out process are accurately documented, while maintaining a high level of patient satisfaction and facilitating patient access to care.

This position is full-time and located at our clinic in The Dalles, Oregon. Join us in our mission to advance health and social justice for all members of our community.

Key Responsibilities:

• Lead Front Desk team at The Dalles Clinic. Foster a supportive, efficient, and values driven environment for patients & staff.
• Supervise day to day front office operations, including patient registration, check in/ check out, scheduling, & patient payment collection; monitor & maintain smooth and efficient patient flow
• Supervise front desk staff; coordinate staff work schedules, time off, & timecards
• Hiring & new hire training
• Ongoing staff training & QA
• Ensure staff have the resources, tools, and training needed to perform job duties
• Respond to patient questions & concerns
• Monitor & maintain professional appearance of the front desk area of the clinic
• Coordinate closely with medical, dental, behavioral health departments, and call center. Work closely with leaders across the organization to deliver excellent patient care and service.
• Actively participate as Front Desk staff member, performing all daily responsibilities as needed
• Build a culture consistent with OCH mission, vision, and values.

Minimum Qualifications:

• Excellent customer service skills
• Ability to work in a fast-paced office setting
• Excellent attention to detail and organizational skills
• 2 years of front desk experience in healthcare
• 2 year of supervisory experience (supervisory experience does not need to be in health care)
• Excellent leadership, analytical, and communication skills
• Ability to establish & maintain strong working relationships with patients, staff, and providers
• Ability to work independently, manage multiple projects, and maintain a high degree of professionalism and confidentiality
• Willingness to travel between health center sites, as needed
• Some evening and weekend work may be required, as needed
• High school diploma or GED

Preferred Qualifications:

• Associates or Bachelor's degree
• Bilingual in Spanish/English strongly preferred
• Experience with Epic EMR

Benefits:

• Medical, Dental & Vision Insurance
• Life, Long-Term Disability, Accident, & Critical Illness Insurance
• Empower Retirement 401k
• 200 hours of Paid Time Off (PTO)
  • 6 paid holidays
• Employee Assistance Program (EAP)
• Life Mart- Employee Discounts
• Employee Wellness Events & Team Challenges
• Local Gym Membership Discounts

Compensation:

• Salary/Exempt: $52,000-$60,000, DOE
• Bilingual Differential: Additionally, we offer $0.75 per hour as compensation for bilingual proficiency in both English and Spanish.

OCH is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.