Front Office Manager - Oncology #4 - St. John's Episcopal Hospital

Who We Are:

St. John’s Episcopal Hospital is the only hospital providing emergency and ambulatory care to the densely populated, culturally and economically diverse, and medically underserved populations of the Rockaways and Five Towns in southern Queens County and southwestern Nassau County, New York. Celebrating over 110 years of community care, the 257-bed facility provides people of all faiths with comprehensive preventive, diagnostic treatment and rehabilitative services, regardless of ability to pay.

Come Grow With Us!

Type: Full-Time (75 hours biweekly)

Shift: Days

Hours: 8:30 AM - 5:00 PM

Salary: $70,000 - $85,000

Job Summary:

The Front Office Manager is responsible for the overall operation of the cancer center's front office, ensuring efficient patient flow, exceptional customer service, and administrative support. This role requires a strong understanding of the healthcare industry, particularly oncology, and the ability to lead and motivate a team. By effectively managing the front office, the Front Office Manager plays a critical role in providing a positive patient experience and supporting the overall goals of the cancer center.

Responsibilities:

• Team management:
  • Oversee the daily operations of the front office, including scheduling, patient registration, and check-in/out processes
  • Train and develop front office staff
  • Create and implement staff schedules to optimize patient flow and coverage
  • Conduct performance reviews and provide coaching and feedback
• Patient Experience:
  • Ensure a welcoming and compassionate environment for patients and their families
  • Resolve patient complaints and concerns in a timely and professional manner
  • Implement patient satisfaction initiatives and collect feedback
• Operational Efficiency:
  • Manage front office workflow and procedures to optimize efficiency and productivity
  • Oversee appointment scheduling and patient registration processes
  • Manage patient records and medical information in compliance with HIPAA regulations
  • Coordinate with other departments within the cancer center to ensure smooth operations
• Financial Management:
  • Oversee patient billing and insurance verification processes
  • Monitor and manage front office budget
  • Implement cost-saving measures while maintaining quality of service
• Quality Assurance:
  • Develop and implement quality assurance measures for front office operations
  • Ensure compliance with all relevant regulations and accreditation standards
  • Collect and analyze data to identify areas for improvement

Requirements:

• Bachelor's degree in healthcare administration of related field preferred
• Minimum 2 years of experience in healthcare administration
• Strong leadership and interpersonal skills
• Excellent organizational and time management abilities
• Proficiency in medical terminology and healthcare insurance
• Experience with electronic health records (EHR) systems
• Strong customer service orientation