Front Office Manager - Baccarat New York

Join us!

The front office = the heart of every single one of our hotels. It’s the team who first greets guests when they step inside Baccarat, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest. 

We're currently seeking a  charismatic Front Office Manager at for Baccarat.  Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels.  If you feel this role is calling out your name, we'd love to hear from you. 

About you...

• Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office supervisory role,  within an upper upscale or luxury hotel environment.
• A post-secondary diploma or degree would be a plus. 
• Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance. 
• Excels at communication, both verbal and written. 
• Is able to accommodate a flexible schedule to include days, evenings, weekends and holidays

About us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment
• Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days 
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!