Front Office Manager - Stay Hospitality

The Garden Hotel is an independent, 155 room hotel with an upscale restaurant and 3 pools located along scenic Ocean Boulevard in the heart of Ft Lauderdale.

Undergoing a full renovation and rebrand, The Garden Hotel is looking for a strategic and collaborative Front-Office Manager to join our Team. 

We are seeking an experienced and dynamic Front Office Manager to lead the reopening of our hotel after a complete renovation. This role is critical in ensuring a smooth transition as we reopen our doors, providing an exceptional guest experience, and implementing efficient front-office operations. The ideal candidate will be a strong leader with a passion for hospitality, exceptional organizational skills, and the ability to inspire and manage a team through a period of exciting change.

RESPONSIBILITIES 

• Lead the front-office team in the execution of the hotel’s reopening plan, ensuring that all departments are aligned with the goals and timelines.

• Collaborate with Housekeeping, Maintenance, Food and Beverage teams to ensure the successful launch of the renovated property.

• Assist in updating training manuals, procedures, and guest-facing materials to reflect new amenities, services, and branding post-renovation.

• Recruit, hire, train, and mentor front-office staff, including guest services agents, bell staff, and night auditors.

• Foster a positive and supportive working environment, motivating the team to deliver excellent guest service.

• Ensure staff are well-versed in new systems, processes, and service expectations post-renovation.

• Organize ongoing training and development programs to maintain high levels of service.

• Lead by example in delivering exceptional guest service and ensure all team members provide a high level of hospitality.

• Handle guest concerns and complaints with professionalism, ensuring swift resolutions that enhance guest satisfaction.

• Oversee the daily operations of the front desk, ensuring efficient check-in/check-out procedures and managing guest flow.

• Monitor and manage room inventory, availability, and reservation systems to maximize occupancy and revenue.

• Implement and maintain front-office policies and procedures to ensure operational efficiency and compliance with company standards.

• Ensure proper billing and payment procedures are followed for all guest accounts.

• Oversee the functionality of front-office systems (PMS, CRM, etc.), ensuring proper integration and smooth operations

• Assist in the implementation of any new technologies or systems designed to enhance the guest experience and operational efficiency.

• Work with the management team to monitor and control front-office expenses, striving for cost-effective operations without sacrificing guest service quality.

• Assist in developing and implementing strategies for maximizing room revenue, including upselling and promotional campaigns.

• Analyze front-office performance metrics and suggest improvements to optimize occupancy and guest satisfaction.

SKILLS 

• Strong leadership and team management skills, with the ability to motivate and develop staff.

• Exceptional communication and interpersonal skills, with the ability to engage with both guests and team members.

• In-depth knowledge of front-office operations, including guest service standards, reservation systems (PMS), and check-in/check-out procedures.

• Ability to thrive in a fast-paced environment and manage multiple tasks and deadlines.

• Strong problem-solving skills and a guest-focused mindset.

• Strong organizational skills and attention to detail.

• Positive attitude, adaptable, and open to change during the renovation and reopening process.

• Ability to remain calm under pressure and manage stressful situations with professionalism.

• Passionate about hospitality and delivering exceptional guest experiences.

REQUIREMENTS

• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).

• 3+ years of experience in a hotel front-office or guest services management role, ideally in a leadership capacity.

• Previous experience in a hotel reopening or renovation project is a plus

• Bilingual in Spanish and English preferred

BENEFITS

• Competitive salary and benefits package.

• Opportunities for career growth and advancement within the organization.

• A chance to be part of an exciting new chapter in the hotel’s history and contribute to its long-term success.

The Garden Hotel & Resort offers a comprehensive package of benefits including paid time off, holidays, medical/dental/vision insurance. 

The Garden Hotel & Resort is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. 

The above statements are intended to describe the generated nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The salary range for this role is $55,000.00 to $60.000.00.