Front Office Manager at Kimberly Austin Properties

Kimberly. at eXp Realty is dynamic, innovative, and dedicated to providing unparalleled service to our clients. With a focus on integrity, professionalism, and client satisfaction, we strive to exceed expectations in every sale. As we continue to grow, we are seeking a motivated and organized individual to join our team as an Executive Assistant. This position requires a detailed, well-organized individual who enjoys and is committed to adhering to the guidelines set by the real estate commission, MLS, etc., and the ability to instinctively follow up, while being able to think creatively and pivot quickly as our team grows. Depending on the number of clients we are serving, your daily activities will have some routine, and may require flexibility without routine such as reviewing various systems to ensure all items are accounted for including scheduling vendors, managing details of upcoming listings, assisting with marketing active listings, and checking in with your team. Applicants should be decisive, thorough, and excellent communicators. Ready to join the team? Start your application today!

$65,000 - $80,000 yearly

As an Real Estate Assistant, you will play a pivotal role in supporting the Team Lead in various administrative and operational tasks, while also assisting in showcasing properties (prospective and existing buyers, vendors, inspections, walkthroughs, etc.). This multifaceted position requires exceptional communication skills, attention to detail, and a passion for delivering exceptional service.

Top 4 Duties:

1. Executive and administrative support to Team Lead

2. Client and vendor communication

3. Show property and assist with offers

4. Marketing and promotional assistance

Roles and Responsibilities:

1. Executive and administrative support to Team Lead

• Manage e-mail, calendars, appointments, and scheduling for the Team Lead.
• Coordinate meetings, appointment, showings, and events.
• Prepare and distribute correspondence, emails, and documents.
• Plans, organizes, confirms, and updates appointments with clients, vendors, businesspartners, etc.
• Organize and maintain files, databases, and records.
• Maintains a task list / to do documentation for team
• Assists with homework.
• Assist in the preparation of listings, (marketing materials, listing presentations, openhouses, etc.) and Buyer details.
• Set up 1:1 with team members
• Assist in the recruiting and onboarding of new team members
• Run errands as needed

2. Client and Vendor Communication

• Serve as the primary point of contact for clients, vendors, and other stakeholders.
• Respond and follow-up promptly and professionally to inquiries via phone, email, and in-person meetings.
• Assist with updates and information to clients regarding the status of their transactions.
• Maintain a high level of customer service and satisfaction and referral program.
• Secure current client referrals - goal is one per month.

3. Show Properties and Assist with Offers

• Schedule appointments and collect/provide feedback rom clients and provide insights to the Team Lead.
• Assist with and/or accompany clients to property showings and open houses.
• Provide information on property features, amenities, and neighborhoods.
• Answer questions and address concerns from any buyers.
• Assist with and/or attend prospective Buyer, Buyer, and vendor access (inspections,photographers, etc.) to homes.
• Prepare property comparables, as requested.
• Provide feedback in Showing Time immediately following showings, no more than 24 hours post showing.
• Attend listing appointments, as requested

4. Marketing and Promotional Assistance

• Research local real estate market trends, property values, and comparablesales.
• Assist in the preparation of market analyses and property valuations.
• Stay informed about industry developments and best practices.
• Plan, manage and coordinate events and happy hours
• Manage gifting, giveaways, and card programs.
• Manage outgoing marketing programs and mail (EOS, LOTH, geographic farmcommunication, holiday cards, post-closing cards, gifts, etc.
• Manage and order promotional marketing materials (seasonal gifts for tent events, pop-by gifts, etc.)
• Grab and go Information (Buyer Packets / Seller Packets)
• Keep track of contact information (current clients, prospective clients, top 50, past clients, etc.)
• Manage close out plan (closings, stellar client reviews, home anniversary campaign, etc).

• A valid Real Estate License is required for this job
• Prior experience in real estate is a bonus
• High school diploma or equivalent required
• Familiar with Microsoft Word, Excel, and Multiple Listing Service
• Can work on deadline and handle private client information
• 2-3 years experience providing administrative support in a personal assistant role, or similar

• CTM eContracts experience is a plus
• Follow Up Boss experience is a plus

We believe in building careers worth having, businesses worth owning, and lives worth living and we do everything in our power to make sure it happens. Our team makes more money and has more fun doing it because of the resources that we provide.

Compensation details: 65000-80000 Yearly Salary

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