Front Office Manager - Fairfield Inn and Suites

Job Title: Front Office Manager

Location: Hotel EMC2, Downtown Chicago

Responsibilities:

• Oversee daily front office operations, ensuring exceptional guest experiences.
• Manage staff scheduling, training, and performance evaluations.
• Utilize Marriott systems for reservations, billing, and guest services.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Collaborate with other departments to ensure seamless service delivery.

Qualifications:

• Proven experience in a luxury hotel front office management role.
• Strong knowledge of downtown Chicago market trends.
• Familiarity with Marriott systems and procedures.
• Excellent communication and leadership skills.
• Passion for hospitality and guest service excellence.