Front Office Manager - The Colonnade Hotel

Front Office Manager

Welcome to The Colonnade! Nestled among the city's finest shopping and cultural venues, The Colonnade Hotel is an independent hotel centrally located in Boston's historic Back Bay and features 285 stylishly appointed guest rooms and luxury suites. The Colonnade Hotel is known for its attentive service and unique guest offerings, including Boston's only Roof Top swimming pool. If you are a self-driven and motivated hospitality professional that loves having the opportunity to make someone’s day while leading a team, this could be a terrific position for you.

What we’re looking for:

The Front Office Manager leads the Front Office Team including overseeing Guest Service Agents, Bell, and Door. This role will also help to efficiently check guests in and out of the hotel, and assists with any and all guest needs during their stay. The Front Office Manager reports to the Director of Rooms, and acts as a coach and support for the Front Office Team. This key role also effectively communicates concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, and reservations.

What the job is like:

• Support and coach front desk
• Complete shift check-lists as specified.
• Handle guest check-ins and check-outs and all special requests and challenges in an efficiently and in a friendly and professional manner.
• Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals.
• Update daily group information; maintain and be familiar with future group files.  Monitor and prepare group requirements and relay necessary information to effected departments and individuals. 
• Print cashiers report and verify balances.  Verify all banks and deposits accordingly.
• Monitor key control to maintain hotel security.
• Respond to guest questions regarding the hotel.  Know the lay out of the hotel including all suites, meeting rooms and all outlet locations and hours of operation.                                                             

Skills, Abilities and Experience needed to be successful

• Applicants must be able to work a variable schedule including  evenings, weekends, and holidays.
• Must have minimum 3-4 years experience in the Front Office of a luxury Hotel or similar. 
• Knowledge of Opera system strongly preferred. 
• Must be a reliable, detail-oriented, and organized systematic thinker.
• Must be able to lead and inspire a team. 
• Must be able to prioritize job functions in order to meet deadlines.

Must be a self-starter with a great personality and strong skills.

Think you might be the right fit? We'd love to hear from you!

We offer competitive wages, comprehensive benefits for full-time employees, and an independently run, family owned iconic hotel. Must get along well with others and know that true happiness comes from making others happy! Elevate your  career with a role at Back Bay's neighborhood gem Colonnade Hotel. 

Physical Requirements: 

Ability to stand for long periods of time and move frequently from area to area. Ability to bend, stoop, crouch, reach with hands and arms. Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Must be able to stand or walk for an extended period or for an entire work shift in indoor environments.  

About us: The Colonnade has redefined the essence of urban stays. From an exhilarating rooftop pool with lounge to a full-service fitness center we’re constantly challenging the standard of what a Boston hotel should be. Discover an enchanting Boston neighborhood vibe that offers insight into urban living with the convenience of access to nearby Boston attractions and a bustling shopping district. The Colonnade Hotel has provided genuine Bostonian hospitality to residents and visitors for more than 40 years. A beloved Back Bay landmark whose opening launched the neighborhood’s renaissance in the early 1970s, The Four-Diamond Colonnade Hotel is home to the city’s only rooftop pool, to a host of recently remodeled function rooms and the hotel’s grand ballroom, providing the setting for many of the city’s memorable business and social events. The Colonnade Hotel is within walking distance of Newbury Street and many of Boston’s finest shops, museums, galleries, and landmarks including the Hynes Convention Center, Symphony Hall and Fenway Park, and is located just minutes from Logan International Airport. The Colonnade Hotel is a member of the Preferred Hotels' LIFESTYLE collection. Preferred Hotels represents more than 800 of the world's finest hotels and resorts with an extensive global collection in more than 85 countries.

The Colonnade values diversity, prohibits discrimination, and is an equal opportunity employer.